handprintlady's Shop Policies
Ceramic items are low fire earthenware, stoneware, or porcelain. they are glazed with non-toxic lead free glazes and handpainted. All items are made from start to finish by hand. I painstakingly cast and sculpt the mold, then make the clay print and dried carefully for 2 weeks. Then it is carefully sanded before firing. All items go through at least two firings: the first bisque firing is 12 hours at 1940 degrees F and takes 2 days. The items are glazed and then fired again for 8 hours at 1818 degrees, and another 2 days. Please keep this in mind when ordering. I know I'm just as excited as you are to get the finished piece, but these things just cannot be rushed. All wet clay items require 8 weeks from my receipt of your molds to receive the finished ceramic. Please keep in mind that during the months of November,December,April, May, and June, our orders are unusually increased, and may affect the delivery of your plaque in a timely manner.
I accept Paypal or credit card. You do not have to have a PayPal account to use Paypal. If you want to pay by mail with a check or money order please contact me to do this. The items must be paid before work starts or mold kits are sent. No refunds or exchanges as these are personalized items. In the event of a kiln mishap, or human error, the item will be redone, and will take an additional 6-8 weeks to complete.
I ship everywhere in the world. Please convo me with your address and I can estimate shipping for you, and add the shipping option necessary to purchase the item for international orders. .For United States orders, The purchase is shipped within 2 days, and you should receive your item 3 days after that. All items shipped USPS Priority shipping with delivery confirmation and tracking included. And insured up to $50 included. To save a trip to the post office, doorstep pickup available included in your purchase at http://www.usps.com/pickup.
All items sent First Class take up to 10 days and to not come with a tracking number or insurance unless requested for an additional price.
I am not responsible once the package leaves my hands. Please handle any problems with the usps.
Refunds and Exchanges
If for some reason the product is damaged in shipping, then take a picture of the broken item in it's original packaging (keep the packaging just in case) and fill out a breakage form on usps.com with the tracking number on the package. All packages are insured to $50 automatically if shipped priority. Additional shipping insurance is advised, and can be purchased by convo'ing me to add it to your order. Once the package leaves my hands, it is out of my jurisdiction and responsibility, and I am not liable for post office delays or breakage. Please purchase additional postal insurance if you are concerned this may happen.
As this is a handmade custom personalized item, in the event of kiln accidents such as cracks, breaks, glaze imperfections, ect..that I have NO control over whatsoever (we call them the Kiln Gods), then the item is re-done and sent asap, which can be 8 weeks later. This happens rarely, but does happen. Sorry, no refunds.
We are not responsible for monitor differences in color, and there are inherant fluctuations in glaze application, glaze saturation, (every kiln firing is different). Every child is also different, and every mold of each child is different, so there will be differences on how distinct the lines and creases are from child to child and mold to mold that I am not responsible for. One child may have super heavy lines and the next will have fairly smooth prints. They all vary. That is the amazing thing about them. Remember your prints are only as deep/good as the mold you send me! There are no refunds/exhanges/returns.
Additional Policies and FAQs
I am happy to do custom orders. Pieces are made by hand, and as such, aren't perfect, and have some inate flaws that add to the character of the piece. No two are alike. The artist also reserved the right to substitute font styles and sizes, or glaze colors or ribbon colors due to space limitations and availability. By your purchase, you acknowledge this. Please remember the long processing time required for this custom item.
Checks can be sent to Monica Lasich 20 Lincoln, Irvine Ca 92604
handprintlady [!at] hotmail.com
Last Updated April 13, 2014