happysunlab's Shop Policies
Thank you for visiting our store. Mark us as a favourite and come back soon! New items are added all the time.
Our range of vintage items are selected with great care. We sell only high quality vintage. Guaranteed one of a kind. Each comes with a unique story and history that we wish to pass on.
We try our best to identify and categorise the belonging era of each vintage pieces. Description is made with most accuracy possible. Most items are in perfect conditions, yet occcational normal wearing or minor flaws would be noted.
Handmade items are created in a smoke free environment. They are 100% handmade using a combination of machine and hand sewing.
If you wish to contact us for any reason, please feel free to do so. We are also on facebook and tumblr. Like us and subscribe us to receive promotional news and exclusive offers. See you around!
Please pay for your item within 3 days via Paypal. We ship only after payment is received.
INSURANCE & TRACKING:
Items are shipped from Hong Kong. To keep postage charges reasonable, we ship using regular Airmail only. Insurance and tracking is available on request but will add a substanial amount to your total.
Please ensure that your Paypal delivery address is correct and up to date. We cannot be held responsible for parcels that go astray due to this issue.
Shipping times vary for each international destination (please feel free to convo us for estimated delivery date - we can only quote information that is available to us through Hong Kong Post).
In accordance with Hong Kong Customs laws, items will be marked at the correct value and sent as "Merchandise". Any customs fees incurred will be your responsibility.
Refunds and Exchanges
If it didn't turn up.
If it got smooshed.
Please let us know if something isn't right by way of an Etsy convo within 7 days of receiving your package (or within a reasonable timeframe of NOT receiving your package) and we'll work something out.
We take particular care in addressing and packing your purchase to ensure they arrive at their destination safely. Please note that should a replacement item be required (only applicable to handmade items) it will be the same as the one you orginally purchased (if possible) and that shipping charges will apply. Any refunds given will be for the item amount only.
Additional Policies and FAQs
If there is anything that you are looking for in particular, please let us know. We are happy to take any vintage upcycle orders or any handmade custom orders.
Wait period on custom work varies depending on the difficulty and volume of orders. Please be noted and we shall discuss the matter in advance.
Last Updated November 15, 2011