Whimsical Woodland Original Paintings by Heather Cash
heathercashart's Shop Policies
Hi! Thank you for visiting my site. I hope you like my art!
I accept PayPal and all major credit cards.
Shipping price covers both packaging and postage. Shipping price is only an estimate - if the cost for packaging + postage ends up being less than I've charged you, then I will refund you the difference :)
Note: For countries other than the US & Canada, the postage price varies greatly depending on location. So, the price is set at the higher end so I can refund you the difference. US & Canada shipping prices *should* be fairly accurate though.
I will ship out your order via USPS (for small/medium packages) or UPS (for larger packages) within two days of receiving payment.
For very small orders (bookmark, greeting card, etc) I don't automatically include tracking. However, for anything mailed in a padded mailer, flat cardboard mailer, or box, I always will have tracking available. In most cases I will send you the tracking information through Etsy.
Packaging for Non-Paintings & Small Paintings
PRINTS: For prints, I mail these in a clear plastic sleeve, inside a flat cardboard mailer.
GREETING CARDS: For single or multiple greeting cards (NOT in a set), I usually mail these in an envelope.
PACKS OF CARDS: For packs of greeting cards, these are packaged in a plastic box, so I mail the box in a padded mailer.
COLORING BOOK: I mail my coloring books in a flat cardboard mailer. If nothing else is bought, then I'll usually mail it via Media Mail.
BOOKMARKS: For small quantities, I mail these in an envelope.
BUTTONS / MAGNETS: I usually mail these in a padded mailer.
TINY PAINTINGS: For mini paintings (2"x3"), these are usually mailed in either a flat mailer or a padded mailer. I usually wrap them with foam wrap first for extra protection.
ORNAMENT PAINTINGS: For the flat-canvas panel paintings that hang with a ribbon, I mail these in a padded mailer.
Packaging for Paintings (more info here http://goo.gl/Ea7Nh):
I put extra-special care into wrapping your painting in a way that's super safe for shipping. Here's how your painting will be packed:
Layer 1: Plastic wrap, to protect the painting's surface against any water that might get in.
Layer 2: Foam wrap, to protect against dents.
Layer 3: A layer of cardboard to cover both front and back, to protect against dropping, banging, etc.
Layer 4: Bubble wrap for even tougher protection (including the painting's corners) against dropping.
Layer 5: The final layer is a layer of brown paper, to keep out dirt.
For more details on how I ship my paintings, visit "How to Ship a Painting" on my blog: http://goo.gl/Ea7Nh
Refunds and Exchanges
If you are not happy with your order, I will work with you to figure out how to fix the problem so that we are both happy! Your happiness comes first, and I will do everything I can to make sure you are happy with the product and your service.
P.O. Box 3121
Erie, PA 16508
heather [!at] heathercash.com
Last Updated June 7, 2013