hennyseashell's Shop Policies
All items handmade with love by me in a smoke-free and also pet-free home, and shipped between 3-5 days after payment is received.
For the customs 7-10 business days after the ordering.
Follow me on Facebook https://www.facebook.com/hennyseashell
and Pinterest http://pinterest.com/hennyseashell/
Here's the link to help you purchase an item on Etsy.
I only accept PayPal payment.
However you don't need to have Paypal account for purchasing, here's how to :
I am willing to wait for the payment up to 48 hours or two days from your date of your checkout, unless notified. If not received by day three, I will unfortunately have to cancel the sale.
Your purchased will be shipped after the payment received and clear. Custom order will take longer. I'll contact you when the item is ready to shipped.
All items will ship from my hometown Semarang, Indonesia, South East Asia via Indonesia Post Registered Air Mail Service. This is standard shipping service with tracking number and without insurance. You can check your item(s) online! I will give you your tracking number as soon as the items are being sent and you can track the item on the local Indonesian post website and on your own local post office.
The estimated shipping dates is within 15 until 30 working days.
Please contact me if you want to get rate for Express Mail Service (EMS) with insurance or you can go here http://ems.posindonesia.co.id/tarifems.html
You will responsible for any custom and tax charges applied in your country
Please be sure to enter your correct and complete shipping address for purchases. In the event that Etsy and PayPal show two different addresses, your package will be shipped to the Etsy address. Unless you would like to send it as a gift to someone else with different address, please mention in 'Message to the Seller' section.
I also provide free gift wrapping including a little message from you written in a small gift card. Just let me know on the 'Message to the Seller' section.
In the unfortunate event any items is lost in the mail, I will do everything I can from my side to help locate it, but ultimately once it has left my hands and is with the Postal Service I have no control over it. Just convo me and we'll see what the best solution which possible for both sides!
In this case as much as possible I won't make my customer more disappointed.
But don't worry, I have never had an experience about 'lost in the mail' so far :)
Refunds and Exchanges
We guarantee satisfaction. If you are not satisfied with your merchandise, you can return the item to us in the original condition within 14 days. I can't accept more than 14 days. Buyers are responsible for all shipping fee.
I will refund you ( I will refund the purchase price less Etsy fees, and Paypal fees ) as soon as I get the item in original condition (in the same condition that we sent to you). Please take a picture of the item, attached in a convo to me before sending back.
I you are unhappy with your purchase, you may exchange for another item of equal value. However, shipping charge will be billed to you for the new item being exchanged.
f there is a problem with your order, please be sure to contact me, and I will do my best to make you happy. Please email me here : hennya_here [!at] yahoo.co.id or convo me.
Additional Policies and FAQs
Please note that there may be variations in color tone in the photos and the actual product. This may be due to the computer screens and I will describe as accurately as possible all my products. I try my very best to accurately represent the colors in my photographs.
I do not trade.
Thank you :)
Last Updated July 21, 2013