Handmade Gemstone and Pearl Jewelry
hollygems' Shop Policies
Custom orders and special requests are always welcome. Almost everything can be done in a different size, metal or color. I'm happy to make multiples for bridesmaids, too. Contact me for more information. I would love to create something special for you!
I take PayPal only at this time. I generally wait a week before cancelling unpaid orders, but if you need more time to pay, just let me know. I'm pretty flexible.
I ship items via USPS first class mail with delivery confirmation. Contact me if you would like additional services, such as insurance or Priority Mail.
In a perfect world, all PayPal and Etsy address profiles would match. If yours do not, I'll send your order to the address you provided Etsy at checkout. But it is much simpler and more secure if they do match (hint, hint!).
I ship items pretty quickly after payment is received. Usually within 24 hours. Saturday and Sunday orders go out on Monday.
Be aware that if you pay with a PayPal e-check, this can delay shipment for a week or longer while payment is clearing.
Refunds and Exchanges
Please contact me right away if you have a missing order or if you are just plain not satisfied for any reason and we will work something out. I like to handle such situations on a case by case basis. Generally speaking, you will be responsible for shipping in the even of a return, exchange or repair.
Additional Policies and FAQs
I pack all items in a gift box with a bow and ship them in bubble mailers (I use recycled bubble mailers whenever I can). All items are made and packed in a smoke-free home.
If you would like to have something shipped to another address as a gift, please let me know in the notes to seller at checkout. I do not send invoices in packages and I can send a gift card if you like.
I think that covers about everything. Feel free to contact me if you have any other questions or concerns.
Last Updated February 4, 2011