hoptimystic's Shop Policies
Welcome to our shop! Here at hoptimystic you'll find an assortment of handcrafted gifts and accessories perfect for every day & occasion!
All of our hand stamped tags are used interchangeably throughout our shop, and are available in a variety of styles, colors, and materials.
Custom orders and/or Personalization are also available, and ALWAYS welcome! If you don't see what you're looking for, just send us an email/convo, and we will be more than happy to work with you to bring it to life!
We gladly accept PayPal. * S.C. residents will pay 8.5% sales tax.
~ Shipping Philosophy ~
We want to make sure you receive the best shipping service at the best rates! If for any reason you would prefer a different shipping method from those outlined below, please feel free to convo us to discuss options!
~ Domestic Orders:
Items will be shipped via USPS First-Class Mail (this excludes large/bulk orders). Shipping includes delivery confirmation (U.S. only). Please contact us if you would like to add insurance at USPS rates.
~ International Orders:
Items will be shipped via USPS First-Class Mail International (this excludes large/bulk orders). International shipping does not include tracking, delivery confirmation, or insurance.
** Orders may be subject to import duties and taxes, which are levied once your package reaches your country. Hoptimystic does not collect import duties and taxes and cannot predict these particular charges. These duties and taxes are not included with the shipping charges and are the responsibility of the customer. For information regarding your country’s customs policies, please contact your local customs office.
** All international shipments are required to have an appropriate customs form securely attached to the exterior of the package. This form is a legal document that declares the value and contents of the package. Because we are selling items to you, the goods are declared as merchandise and not gifts.
~ Turn Around Time:
Currently, all items are shipped in 7-10 days from the day the order is placed, or 7-10 days following receipt of cleared payment.
~ Large and/or Bulk Orders:
** Large and/or bulk orders may require additional time to prepare.
** If your order is intended for a specific day or event, please contact us with your request prior to placing the order for availability and accurate turnaround times. We’re more than happy to work with you to meet your deadline!
** All bulk orders will be shipped via USPS Priority Mail Flat Rate/USPS Priority Mail Flat Rate International.
~ Wine & Beer Charms will arrive packaged in a custom tin. The tin not only provides storage for your charms, but we also include an anti-tarnish tab which helps to prevent discoloration.
~ Key Chains will arrive wrapped in one of our customized envelopes. The envelopes come in various colors, and are perfectly sized, which makes for a great 'gift box'!
~ Gift wrapping is available for all of our items- free of charge! If you would like your item gift wrapped, just specify in the 'message to seller' box upon checkout.
~ Due to limits on gift box packaging size, gift wrapped items will not include the custom tin or envelope.
Refunds and Exchanges
~ In House Designs:
We want you to love your items, however...if you want to return them, no problem- just send them back to us! We will issue a replacement or refund your money (less shipping charges). Whatever the case may be, just convo us, and we will work with you to make it right!
~ Custom Request Items:
Because these items are made by request, and are, well…custom, we cannot accept returns or issue refunds for these items.
~ In the event we make an honest mistake when creating your item (ie, misspelled words or content) we will immediately make corrections and ship a replacement item, or if you prefer, issue a full refund.
Additional Policies and FAQs
~ We love custom orders! ~
Have a specific design or quote in mind? Our hand stamped tags and charms can be customized with your inscription, making them your own, unique creation! Just convo us with your request, and we will work with you to bring it to life!
Please feel free to contact us at: hoptimystic [!at] gmail.com
Last Updated December 5, 2012