ilonaart's Shop Policies
Thanks so much for visiting my Art Shop!
♥Please read my Policies page before purchasing.
♥You can convo me through etsy for any question you have, don´t be shy, I don´t bite! I love it when people are curious!
I prefer Paypal - it's very fast and very easy. However, I do accept echecks, checks and money orders. If you decide to pay by check or echeck, please note that I cannot ship out your order until it has cleared.
Payment is to be made at the time of purchase. If your payment isn't received within 3 DAYS of placing your order, your order will be cancelled.
♥All items ship worldwide from Spain in NORMAL postal service, which is extremely reliable.
Shipments are NOT registered. If you wish to have your shipment registered, please contact me first.
All items are shipped within 1-3 days after payment.
♥If you are in a hurry to get your item, there is also Priority Postal service that gets to it's destination much faster (aprox 7 business days). If you wish for this service then please let me know, shipping is more expensive.
Normal Worldwide Estimated Shipping times: 11-20 business days aprox.
(Business days do not include Saturdays, Sundays or Public Holidays.)
♥ Oh... and this is an ESTIMATE, we do not control customs so please take into consideration that overseas shipping can always take a little longer...but don't worry, it will get there! Heheh!
♥If you are planning to buy a gift for a special occasion on a specific date please plan accordingly.
♥All my shipments have reached their destinations, I have never lost a package, however if for some reason your items do not reach you within the estimated time, we suggest you contact us.
♥Christmas shoppers: If you are planning to buy a Christmas present for someone, you must purchase your item at least 30 business days prior to the 24th of December. Otherwise I do not hold myself responsible for late arrivals.
♥If you are not entirely satisfied with our service or the product please contact me before leaving negative feedback. For me the most important thing is to provide quick help with any issues you might have.
♥All customers purchasing from my Store must agree to the terms set prior to purchasing. Thank You Kindly!
Refunds and Exchanges
Please inspect your order upon delivery. All sales are final. If you are not satisfied with your purchase you may change it for another of the same or less value, within 5 days of receiving your item. (One time change only.) Shipping costs to and from your destination will be charged. Returns must arrive in original condition.
♥If you are on holiday when you receive your notice from the postal office, I do not hold responsible for packages that are not picked up.
♥♥♥Anyone who buys from my Etsy, is automatically accepting my Policies.
Additional Policies and FAQs
Wholesale inquiries are welcome! Any questions you might have regarding whatever, do contact me!
♥Please do not copy or imitate my work, as it takes years of hard work and study to make them. Thank you
Ilona reserves the right to cancel any order/s for the sole purpose of resale. Any person found re-selling prints by Ilona, will be denied future purchase.
Last Updated October 29, 2013