downing designworks... jewelry to frame your smile
janedowning's Shop Policies
Welcome and thank you for visiting! There are ten collections and many choices for you to see with more added often. We specialize in custom jewelry for your unique wardrobe and style so let us know if there is something you've been looking for that you haven't been able to find. We will show you materials, concepts and estimated costs. We love questions so feel free to send a convo. We want you to have exactly what you want!
We currently accept PayPal direct payment or PayPal checks. We offer shipping at cost and will credit your PayPal account the difference if the shipping charge given for the item is less than you paid. Once an item is shipped it is not refundable until it is returned in "as shipped" condition.
Our Shop Policies...
We prefer to ship only within the U.S. where proof of delivery is possible. We regret we cannot ship overseas with guaranteed delivery. We can prove the shipping date and address using first class US mail which is the least costly. Shipping for most items is shown as First Class Mail. If you prefer Priority with tracking and insurance,
please advise by convo before purchasing and we will determine the cost for you and change the cost accordingly.
Refunds and Exchanges
If your jewelry item we have made needs repair we will do so, however, if stones, glass, etc. are broken, we may not be able to replace the exact item in it's place because most of the materials we use are one of a kind and are not always available to us. We request you send us a digital photo of the broken item so we can communicate what could be done. Please note we also repair some types of jewelry and make up new pieces from the parts of older ones. We will give you a quote upon receiving your photo of the item. Returns are accepted only upon our receipt of the item and it must be in resalable condition. We want you to be pleased with your purchase!
Last Updated July 22, 2012