jennieshomemadegoods' Shop Policies
Thank you for exploring my shop! I love to work on crafts in my free time while keeping the kitties away from the yarn can sometimes be a daunting task. Thanks for allowing me the chance to share my wares with you. Hope you find something you like.
METHODS OF PAYMENT: I prefer Paypal, but will accept Money orders or cashier's checks (bank checks) if you need to pay via that method. Please convo me first when paying via any method besides Paypal so I know to keep an eye out for your payment in the mail.
If you place an order order and I don’t receive payment or communication from you within 3 days of purchase, the sale will be canceled and the item re-listed. Please communicate with me if you wish us to hold something for you or your circumstances have changed.
SALES TAX: Connecticut State residents will have to pay 6.35% sales tax. This will be added to your bill during the checkout process in Paypal. If You're paying by bank check, please contact me so that I can send you a revised invoice reflecting the additional tax.
CUSTOMS: International buyers please be aware that you may have to pay duties and taxes on your items once they arrive in your country. Contact your local customs office to see if and how this applies to you.
All items, including those that are made to order, commonly ship within 3 business days of receipt of cleared payment. No item will ship until payment has cleared. All items will be carefully packaged.
All my items are shipped via USPS First Class Mail. Shipping prices include delivery confirmation but do not include insurance. If you would like to insure your package, please convo me first as cost for insurance will vary based on your item total and will need to be added to the shipping cost before checkout. Packages over the 13oz First Class mail limit will automatically be bumped to Parcel Post.
If for some reason I grossly overcharge you for shipping, a minimum of $1 difference between what I pay and what you are charged, I will refund you the difference.
If for some reason you need your items sooner, please convo me first and I'll work to find the best possible shipping method. Please keep in mind that faster shipping commonly costs more money.
Orders of $50 or more will automatically be shipped via Parcel Post..
Refunds and Exchanges
RETURNS: If, for some reason, you are not happy with your purchase, PLEASE contact me RIGHT AWAY to let me know that you are unhappy. International buyers have up to 4 weeks to contact me; US buyers have two weeks. After that time, I will assume that you loved your item. I will happily accept returns on any item for a full refund, minus shipping, within the accepted time frame. Again, though, if you are disappointed, contact me for your options. I appreciate my customers very much, and want them to be happy.
Additional Policies and FAQs
FEEDBACK: I love to get feedback, but I understand that many buyers prefer not to leave it. I respect buyers' privacy, and the decision to leave feedback is happily up to you.
Custom orders are available on request. All items come from a smoke free, pet friendly home of 3 cats and 1 dog.
Last Updated November 1, 2012