capture the joy of childhood dreams in a tepee
joyjoie's Shop Policies
Welcome to the serious part of the shop. The following policies are to help us have a smooth transaction so that you can get as much joy from your joyjoie creations as I have had in making them.
Payment for joyjoie purchases is via PayPal. Please arrange payment within 72 hours of posting your order.
Please advise of any payment issues within this period if they arise.
Non payment will result in the item being relisted as a cancelled order.
All items are made to order and are shipped the next day after the item is completed according to the time requirement listed on the item description. For instance an item listed as “allow 21 days from payment for the item to be made” and will be shipped no later than the 22nd day or next business day if the 21 days falls on a weekend.
SHIPPING WITHIN AUSTRALIA (DOMESTIC)
Standard shipping used by joyjoie within Australia is Registered Post.
If an alternative shipping method is preferred such as Express Post please notify me via a note in the Message to Seller when you checkout. In this case an updated PayPal invoice will be generated with the additional shipping fees, please wait for the updated invoice before paying.
INTERNATIONAL SHIPPING (OUTSIDE AUSTRALIA)
Shipping Internationally postage and insurance costs vary by country so please contact me for a shipping quote for any item you would like to purchase.
Any fees such as those imposed by customs or quarantine including taxes, tariffs, duties, country entry charges, etc for items shipped internationally are the responsibility of the customer. Please make yourself aware of any potential fees and changes you may incur on importing the product as we do not take responsibility for this aspect of your purchase. Returns will not be accepted due to customs fees.
Refunds and Exchanges
Care is taken in the packaging of your items however for peace of mind we advise insurance for each item as we are not responsible for shipping errors such as items lost or damaged in transit. Please ask if you would like to add insurance to your postage.
It is always our best endeavour to describe and photograph the items in the joyjoie shop such that you can be sure of your purchase. We do understand that sometimes a return is required and in the event that you would like to return the item for a refund please notify me within seven days of receipt of the item. Any costs incurred in returning the item such as postage and insurance will be the responsibility of the purchaser. The refund will be processed within 7 days of when the item is received by me in its original condition so I recommend you use registered or express post platinum for the additional security this provides.
Items lost in the post will unfortunately not be able to be refunded. If the item was insured I will be happy to make you another item once the claim is paid, where possible an exact copy will be made otherwise (for limited edition fabrics) a mutually agreed alternative will be made.
In the unlikely circumstance that the item I ship is left unclaimed by the buyer and finds its way back to me I will make best endeavours to contact the buyer and if this fails I will refund the buyer the purchase price less shipping fee (given that I did post the item and it is the responsibility of the buyer to pick it up or receive delivery).
Additional Policies and FAQs
All items are made in a pet/animal free and smoke free home. In some cases the fabric is washed prior to making the item and this will be listed in the item description.
Can you supply poles within Australia?
Absolutely. It will impact the shipping price and necessitate the use of a courier. If you would like the poles included please convo me before you purchase so that I can get a shipping quote from the courier. As the dowel I use is a standard off the shelf item in larger hardware stores it may be more cost effective to purchase the poles locally.
Can you supply poles internationally?
For buyers outside Australia I recommend getting the dowel/poles from a local hardware store. The poles are not easy to send internationally as they are wood and thus come under scrutiny at customs/quarantine and you may have to pay some fees (a situation I am sure you would like to avoid). It would also substantially increase the shipping cost due to the length of the items. I am sorry if this is an inconvenience. I do send you all the specifications you need to buy the poles so that it can be ready to go when your teepee arrives.
If you have any questions please contact me prior to purchase.
Feel free to contact me regarding consignment inquiries or Custom orders.
info [!at] joyjoie.com.au
Last Updated February 12, 2013