handmade quilts wallets clutches totes bags home decor
kellyhillis' Shop Policies
Hello! I am a Graphic Designer and Artist with a love of textiles.
Thank you for considering a handmade item from my shop. I love creating them and I hope they will provide you with years of enjoyment and comfort.
PayPal payments must be made upon purchase of products. If you need to cancel, please let me know as soon as possible, I usually ship within a day of received payment. If you need more time, or have a special circumstance, please send me a message and I'm sure we can work something out.
Please remember that non-payment and non-contact after 3 days will be considered a forfeiture of items and I reserve the right to cancel your order and relist the items.
I usually am able to mail items within 1 business day of received payment. However, if you are paying with an eCheck, then I cannot ship until it has cleared into my paypal account. (usually 3-4 days) Thanks!
For quilts I always use priority shipping with insurance and delivery confirmation. For smaller items I use first class. When I ship internationally I try to use international first class every time to keep shipping costs down for the customer. If you would prefer I ship international priority (faster delivery and tracking) please send me a message before purchasing and I will give you an estimate on the cost.
Refunds and Exchanges
If for some reason you are not pleased with the product please contact me within 3 days after items are received. I will be happy to refund your payment once the returned item is received by me. If your item was damaged in shipment please contact me as soon as possible. You must pay return shipping fees on returns, however, if the item was damaged I will pay the return shipping for you.
Additional Policies and FAQs
CARE INSTRUCTIONS FOR QUILTS:
All of my quilts are made from quality cotton fabrics and 100% cotton batting. My quilts are always washed upon completion so they are not expected to shrink any further. They can be machine washed in cold or warm water with like colors. I recommend a gentle baby detergent like Dreft and tumble dried on low heat. Great care will ensure your heirloom quilt will last a very long time.
Please do not use bleach. If there is a small stain or spot I recommend spot treatment with tide or similar product and hand washing until the spot fades or disappears.
CARE INSTRUCTIONS FOR BAGS:
Wash on gentle cycle with like colors in cold water. Lay flat on a towel to dry. May require light ironing to smooth out any wrinkles. Spot treatment as stated above if needed.
I would love to work with you on a quilt or bag! There are so many different designs that I have yet to try, doing a custom order is always so fun! Just send me a message and I'll see what I can do. Please note on quilt orders the timeline from ordering to shipping can take at least 3 months, sometimes longer.
WHOLESALE AND CONSIGNMENT:
I regularly wholesale and consign locally. If you are a brick and mortar business and are interested in carrying my items, please send me a message and I will reply with an outline of my prices and inventory.
I would love to be featured on your blog! By all means, please send me a message and I would be happy to work with you. However, I cannot at this time give away free merchandise to bloggers.
By all means, feel free to pin my items! Just please remember to link back to my site or mention my shop name in some way to keep the credit where credit is due. (kellyhillis.etsy.com) In other words, don't steal my photos, karma's a bitch, man.
Last Updated March 30, 2012