khaoskouture's Shop Policies
Welcome to Khaos Kouture!
Here you'll find clothes and accessoiries for Gothic, Lolita and Steampunk.
I prefer payment via Paypal. Bank transfer is available for customers in Germany.
The items will be shipped 1-3 days after I receive your payment. They will be shipped as international letters (no insurance) or packages.
Please note that I'm not responsible for lost letters or packages. I offer uninsured shipping to keep the shipping costs as low as possible, but if you want to be sure you might want a small insurance (2,60$ extra).
Small items will be shipped in new and unused cardboard boxes or air cushion envelopes. Please note that I prefer to use recycled padding and larger boxes will most likely be used, too.
Please note that buyers are responsible for any and all duties and customs charges that may be incurred.
Refunds and Exchanges
If you're not satisfied with your items you can return them within 14 days after you received them. I will refund the prize of the item, but I can't refund any shipping costs.
Custom made orders can't be refunded. If there's something wrong with your items please contact me and we'll hopefully find a way to deal with the problem.
Last Updated February 4, 2011