kkanu's Shop Policies
Hello and thanks for stopping by to review my shop policies.
This is where you can find most of the information to your unanswered questions, but if there is something I do not cover, don't hesitate to contact me about it.
School has started back up again for me, and it's a very busy semester this time around, so please be patient! If you need something by a certain time, please let me know and i'll do the best i can to meet that expectation.
My current turnaround time is about 3-5 days.
I accept PayPal and will ship only to PayPal verified addresses, so please be sure your PayPal address is up to date prior to purchase.
Payment made via eCheck usually takes 3-10 business days to clear, and as soon as it has cleared, I will ship your item.
US & CANADA
I ship everything via USPS First Class. Orders exceeding 13 ounces will be sent Priority. All orders will be mailed out in 2-3 business days, but typically sooner. Tracking is included in shipment prices. Insurance is automatically added to orders over $50.
I ship First Class International up to 1 pound; anything above 1 pound up to 4 pounds is shipped in a Small Priority Flat Rate Box for $17. First Class Mail includes Certificate of Mailing which proves I sent it to you, but does not prove or insure delivery. Priority Mail is not insured but it already includes indemnity against loss, damage, or missing contents. NOTE: International orders CANNOT be guaranteed unless you elect to have your items sent Global Express Guaranteed - this service costs $30; you will need to contact be PRIOR to purchase to get your items sent this way.
Please be sure both your Etsy address and PayPal address match and are Verified.
All items are packaged with the utmost care to ensure their safe arrival to you. If possible, I ship your items in bubble mailers (or boxes for larger purchases) that I have previously received in the mail -- it's greener and keep costs down so that I can pass those savings on to you. However, if you would specifically like new shipping materials, please leave that in your Note to Seller at checkout.
All items are sent wrapped and ready for gift giving, whether a gift for someone else or yourself. Each piece comes wrapped in tissue in a small gift box wrapped in ribbon - orders of multiple items will have individual pieces wrapped in tissue and placed in the same box. If you have a special request, like color of ribbon or if you want multiple pieces in separate boxes, let me know in the Note To Seller box.
I ship to the Worldwide. Shipping costs are specified in each listing. International customers please be aware: you are responsible for all customs and other import fees, tariffs, and charges incurred, if any.
Refunds and Exchanges
I usually only take returns that are a result of mistakes on my part, or case-by-case. Refunds given are of the original purchase price minus shipping. Please contact me to address the problem you are having first so we can find the best solution together. You, the Buyer, are responsible for return shipping of the item in new condition; you may use the packaging in which it was sent to you originally if you would like.
For most items, exchanges and/or store credits are a possibility, less the cost of the S&H of the original order. I will ship the item within 1-2 business days of receipt - since you are not refunded original shipping, you will not be charged additional shipping unless you select a more costly service than your original order, or if your exchange has more items than your original order.
FINAL SALE ITEMS
Custom requests refer to custom listings; these are considered final sale and cannot be returned.
Exact measurements, chain length, and other specifications are listed explicitly in each listing, so please read through carefully before purchasing. Photos are enlarged to show detail.
I want you to be 100% happy with your purchase, so if something did not quite meet your expectations, contact me first so we can work it out.
I handle this on a case-by-case basis due to the differences in each case and special circumstances as some orders have insurance automatically, and others do not. Please let me know any concerns you have, and we will work something out.
Additional Policies and FAQs
All of my designs are original and made to order.
To prolong the life of your pieces, my own personal rule of thumb is to ALWAYS put your jewelry on last and after you're completely ready. You don't want to ruin a lovely piece of jewelry because your hair was still damp or you sprayed perfume. Do not swim/shower/exercise in your pieces, and be sure to store them in a safe, dry place when not in use. Jewelry is best stored in a closed environment, like a jewelry box. Jewelry last much longer when it is properly cared for.
More detailed information on cleaning will be sent along with your piece/s.
CUSTOM & QUANTITY ORDERS
Feel free to contact me about custom requests for major adjustments in chain length, chain type or color, gemstone, etc. I would be more than happy to make you your own custom necklace.
I also gladly do multiple quantity orders at a discount for bridal parties & other occasions.
For more information on custom requests, please see my return/exchange policy.
Last Updated September 26, 2012