kove's Shop Policies
::welcome to kove!::
kove is a line of knit and crocheted items that have been inspired by the canadian west coast. hot / cold, wet / dry - this climate always has me layering my wardrobe, and investing in pieces that can transition through the seasons. i love scarves and shrugs that are functional and can be worn several different ways, so my pieces are created to be true to these values.
growing up in a family of 'makers' i have always loved creating things with my hands. like many, i was taught to knit and crochet at a young age by my two grandmothers and my mom, and i owe all my skills and attention to detail to these amazing women. the ability to turn strands of yarn into cozy, beautiful pieces is a joy i am happy to share here on etsy.
::all kove items are created in a smoke-free, pet-free environment, with great care and attention to detail. please read my store policies carefully before making your purchase, and feel free to convo me with any questions or concerns::
i accept paypal as payment for all kove orders.
payment is expected after checkout. if i have not received payment within a day of your purchase, i will send you a reminder invoice. within three days, the transaction will be canceled and the item will be re-listed.
all items are shipped via canada post expedited parcel with delivery confirmation. shipping prices vary by item and destination - i will refund any overpayment of shipping charges over $4 to your paypal account.
if you would like to add tracking, insurance, or faster shipping to your order, please let me know and i will will be happy to provide a revised cost to you.
Refunds and Exchanges
refunds are available within three days of receipt, provided that the item is returned in the same condition in which it was originally sent. please note that shipping costs remain the responsibility of the buyer, and are not refundable.
::damaged or lost items::
while i do take great care in packaging and preparing each item for shipment, i unfortunately cannot be responsible for those items lost or damaged in the shipping process. the satisfaction of kove customers is important to me, and i will work with you to do what i can to resolve shipping issues.
Additional Policies and FAQs
if you would like this piece created in a different colour than pictured, please include your colour choice in the notes to seller. the colours available are pictured within the listing.
i love creating custom orders, so convo me if you have an product vision in mind and i'd be happy to work with you to make that idea a reality.
the success of the kove shop relies on the happiness of my customers, so your feedback is greatly appreciated. each item is lovingly crafted with a high amount of attention to detail. i want you to be thrilled when you receive your order. if, for some reason, you are not happy with your experience, please contact me at kylaleslie[at]shaw.ca before leaving feedback and i will do everything i can to make it right.
please convo me if you would like to place a wholesale order. these requests will be handled on a case by case basis.
have you purchased this item for someone else? let me know and i'll include additional giftwrapping unique to the occasion. if you would also like the item shipped directly to the recipient, please include the name and address information in the notes to seller.
Last Updated February 3, 2011