Les Moineaux decoration currently accepts Paypal payments.
If you do not have a Paypal account, you are able to pay with your credit card through the Paypal website.

Order will not be sent until payment is received.

All items,except custom orders, are shipped within 1 to 3 business days after the payment clearance. I will send you a confirmation email after your order has been shipped.

I always ship to your PayPal address : please verify that this address is correct when placing your order.

All the products are wrapped in silk paper, put into a plastic bag to protect them from humidity and then put into a rigid cardboard tube or boxe, to travel in a safety way.

International packages are shipped with the French Post, using an upgraded parcel service with a tracking number. Depending on the destination, this tracking will go untill the delivery address or will stop at the french border. Full tracking : USA, Canada, New Zealand, Hong Kong, Singapore, Malaysia, Sweden, Denmark, Estonia, Finland, Great Britain, Ireland, Iceland, Luxembourg, Germany, Netherlands, Belgium, Spain, Portugal and Switzerland (except islands).

Please note that the stationary collections are shipped with a regular postal service (no tracking number). If you want a tracking number for your stationary order, please send me a convo before and I will arrange it for you !

I ship from Versailles in France. For Europe, the delivery time is usually around 2 weeks. For outside Europe, this delay is around 3 to 4 weeks, according the destination. Please note that if the parcel is controlled by customs, the delay will be longer (up to 6 weeks for the customs clearance). Please note that Les Moineaux decoration can not be responsible for the transport delay.


CUSTOMS CHARGES
Some items that are shipped outside Europe may incur additional fees, taxes, tarifs, duties, or customs charges. Since I cannot predict or calculate these charges, the buyer is responsible for their payment should they occur.
Returns will not be accepted due to customs fees.

-Custom Orders-
If you are interested in an item, but would like a different size or support, feel free to contact me. Please allow 2 weeks to prepare custom pieces for shipping.
All custom sales are final.

-Wholesale-
If you are interested in a wholesale order, please contact me for further information.

-Questions-
If you have any questions, comments, or suggestions please let me know !
I want all of my customers to be completely satisfied.
Email : infos [!at] lesmoineaux-decoration.com