lillabarn's Shop Policies
All items are carefully handmade by Anne, Bergen, and Liv. This means that no two items are exactly the same -- each one is delightfully unique.
• We accept payment via Paypal. You can use a credit card via Paypal even if you don't have an account! It's super easy. Here's a link to help: http://www.etsy.com/storque/section/howTos/article/how-to-pay-with-a-credit-card-and-create-a-paypal-account/746/
• All ready to ship items will be shipped within 2-3 days of receiving payment. Custom items ship within 7-10 days after receiving payment unless discussed differently in messages.
• Your item will be shipped via USPS with a tracking number. If you prefer UPS or FedEx, please send us a note before purchasing and we can adjust shipping costs.
• INTERNATIONAL mail is always subject to customs check and cannot be tracked outside of the U.S. therefore tracking numbers are not available for items shipping outside the U.S. We cannot be responsible for items delayed due to customs
Refunds and Exchanges
• We want you to love your items as much as we loved making them. So if you're not happy for any reason, let us know and we'll work to make it better. We are happy to offer you a refund for the purchase price. Shipping fees are not refundable and the return shipping costs are the responsibility of the buyer.
Last Updated November 28, 2013