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Ottawa, Illinois,
United States - Contact
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Shop Info
- LilsGarden
- Opened on Jan 12, 2010
- Policies
- 407 sales
- 303 admirers
LilsGardenHandmade Stick Horse Heads & Gifts |
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LilsGarden's Shop Policies
Welcome
Thank you for stopping by my shop policies page.
If you have ANY questions, Please contact me. I will be happy to help you. :)
Each Horse is made after it is ordered so please allow up to 5 days before it is shipped.
PLEASE NOTE: I ship to the address that is on file with Etsy. Please make sure that your name and address on Etsy is correct.
For large orders, please contact me in advance for an estimate. Thank you.
Payment
All payments should be made though PayPal. I do not accept money orders.
Please follow links to PayPal after checkout to complete your order~ if you have any questions/problems, please contact me right away :)
Payment is expected at time of order. If payment is not received within a reasonable amount of time, I will send you a gentle reminder with an invoice.
If there was a problem and you either changed your mind or ordered by mistake~
PLEASE contact me. I will understand and cancel the order for you. It's nice to know what's going on instead of wondering what happened :)
If I don't receive a reply within a reasonable amount of time, the order will be canceled and the item re-listed.
For local purchases I accept Cash or Checks (drivers license or ID required for checks)
Shipping
EACH HORSE is made after it is ordered, unless otherwise marked, so please allow up to 5 days before it is shipped (usually much sooner).
IF YOU NEED your order by a certain date- please specify in a convo to me right away.
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PLEASE CHECK your Etsy messages again within 24 hours in case I have a question about your order. This is our only form of communication.
Thank you :)
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*Heads are shipped USPS Priority Mail~ Delivery Usually in 2-4 business days within the USA ~ includes insurance + tracking number.
*Heads with Sticks attached are shipped UPS- Delivery in 3-5 business days within the USA. ~ includes insurance + tracking number.
*International orders of *Heads Only* are shipped USPS First Class International and can take up to Two weeks or more to arrive. ~ I am unable to provide tracking number with this method, my apologies.
*Priority International is available, 6-10 business days ~ contact me for estimate~ Please include your country in convo~ I will send you an invoice for an additional amount to equal appropriate shipping charges ~ includes insurance + delivery confirmation.
**Express mail is available for both US and International orders~ 2-4 business days (USA) & 3-5 business days (International)~ contact me before ordering for shipping estimate~ please include Zip Code or country in convo. ~ includes insurance + delivery confirmation.
Above are times of arrival estimates only ~ Your shipping time my vary so please plan accordingly (remember, Each Horse is made after it is ordered so please allow up to 5 days before shipping ~ any questions, please contact me.
Large orders may take up to 3 weeks before mailing so please contact me for an estimate.
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FOR CANADIAN ORDERS WITH STICK~
I ship Priority Mail® International + insurance.
Please convo me BEFORE ordering two or more horses with sticks attached for an accurate shipping estimate. I will set up a reserved listing for you with the correct shipping costs.
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PLEASE NOTE~ I ONLY SHIP HORSE HEADS INTERNATIONALLY
(Whenever possible, I try to recycle clean shipping boxes)
Refunds and Exchanges
If an item arrives damaged or you're just not happy with it, please contact me right away. I will have you ship the item back to me, and, depending on what you would like to do, I will either replace it or refund your purchase price, minus the shipping. You are responsible for return shipping costs. Your PayPal account will be refunded when I receive the item.
Any questions/problems, please contact me.
Additional Policies and FAQs
If you live in or around the Ottawa, IL. area, we can arrange to do business in person. Just contact me for an appointment.
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Please note: I do not do wholesale. I have to purchase my supplies at retail prices so it is not cost effective for me. Sorry.
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For Demo Video on YouTube~ go to: http://www.youtube.com/watch?v=t0fpkoTGNPU
Or for written instructions see below~
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All Rights Reserved Copyright © 2010 by Lillian Davis
for personal use only and cannot be republished without written consent.
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"Adding your own stick" Instructions:
(to copy, highlight with mouse and right click copy then paste to your note pad or word processor program)
Thank you for purchasing my horse head.
Installation of the stick is easy.
I recommend a wooden dowel rod, 36” X 7/8” but a broom stick cut to your desired length will work just fine. Just remember that at least 12 inches will have to sit inside the head.
First, untie the bottom of the neck and remove the fiberfill until you reach the area just below the ears. The ears were stitched on after the head was stuffed so some of the fiberfill may be attached. This is fine, just leave it.
You will need to leave enough of the fiberfill between the eyes and ears to pad the end of the stick. About an inch or so is fine.
Now, the best way I’ve found to insert the stick is to sit in a chair, hold the stick between your knees, and fit the horse head over the end like a sock.
Make sure your stick is centered and resting against the padding of fiberfill between the eyes and ears, but don’t push it in so hard that you make a bump.
Now here’s the fun part. Hold stick and horse steady and re-stuff around the stick. Make sure you distribute the fiberfill firmly and evenly around the stick (breaking the fiberfill into smaller pieces makes it easier). Stop and look at your horse every once in a while to make sure it is not becoming lopsided or lumpy. Leave enough room at the bottom to gather the fabric around the stick, about an inch.
You may have a small amount of fiberfill left over as the stick displaces some of it. That’s okay.
When you are satisfied with how it looks, prestart your zip tie around the stick, but DO NOT tighten it all the way down yet. Gather the fabric around the stick while pulling down gently (but not so hard that there is a bump on its head. You want to make sure the head doesn’t slip around after the zip tie is tightened). Pull the zip tie over the fabric while holding it gathered around the stick. Gently pull the zip tie until it is snug but not completely tight (It might take another set of hands to attach the zip tie, but if you take your time, it can be done one handed).
Now gently pull the gathered fabric through the zip tie, until it makes an even little “skirt” around the stick. Then tighten the zip tie as tightly as you can get it.
Remove the excess tie by taking a pair of sturdy scissors or a clean pair of wire cutters (this works best) and snip close the square part of the tie. Be very careful you do not cut the fabric of the horse while doing this! Pointing the scissors or cutters away from the head is the best way, while holding the fabric out of the way.
There will be a rough spot left on the zip tie where it was cut. Take an emery board or a small piece of sand paper, and sand it smooth. You may also put a drop of super glue on this spot if you like for add security (optional).
You are now ready to ride! If you have any questions, feel free to convo me for help.
http://www.etsy.com/shop/lilsgarden or info [!at] lilsgarden.net
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All Rights Reserved Copyright © 2010 by Lillian Davis
for personal use only and cannot be republished without written consent.
Last Updated December 20, 2011