lonelysouthpaw's Shop Policies
My name is Ruby and I have a thing for clay :)
~ For pre-made sculpts:
I accept payment via PayPal and credit card via Direct Checkout.
~ For Custom work/Commissions:
A PayPal 'Request for Payment' will be emailed to the buyer in which payment must be made within 7 days. Once payment is made, I will begin sculpting the order.
~ All pre-made sculpts will be shipped within 3 business days of purchase.
~ Most custom orders will be made and shipped within 1-3 weeks from the time of purchase (depending on size/detail, larger sculpts may take longer).
~ Domestic U.S shipping: All items will be shipped via First Class mail which takes about 2-5 business days for delivery. USPS tracking is available for all U.S destinations.
~ International shipping: All items are shipped via First Class mail. Please note that delivery time may vary from 7-10 days to weeks depending on the international customs process. USPS international tracking is available for select destinations.
~ If you would like to use a faster form of shipment, please contact me via Etsy conversation or email before purchasing an item.
Refunds and Exchanges
~ All purchases are final
~ For domestic U.S shipments only: I do my best to package and handle my items with care during shipment. In the event that your sculpt breaks during shipment, please let me know within one week from the date its shipment. You are more than welcome to send it back to me and I will retouch and mail back your sculpt for free.
Additional Policies and FAQs
~ Custom orders/Commissions
I would love to make something especially for you! These could include wedding toppers, holiday sculptures, or figurines for other special celebrations.
Please look at my Commissions Info page for more information:
Contact me at ruhuang24 [!at] gmail.com with any questions, comments, or concerns
Last Updated December 8, 2013