lornabateman22's Shop Policies
Welcome to my store and enjoy shopping or browsing. I am at the end of an email so if you have any queries whatsoever, you are welcome to contact me. I am happy to try to oblige with a custom made order - you are welcome to discuss this with me.
I offer many of my kits with an alternative colour or type of fabric so do read the description well and let me know if you do not want the colour fabric as seen in the picture or detailed in materials.
We accept PayPal payment in US Dollars.
You do not need a PayPal Account to pay for your items through PayPal:
You can choose the PayPal Option during checkout. After you submit your order click the "Pay Now" button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account.
Payment must be made in full and have cleared before the item is shipped.
If you are having any issues with PayPal, please do not hesitate to contact us and we will assist you in anyway that we can.
If you purchase something and change your mind before paying please let us know and we will cancel the transaction. We will NOT leave negative feedback for canceled transactions. We will leave negative feedback for buyers who don't contact us to cancel the transaction.
If you are having issues with PayPal or any other aspect of the transaction, please do not hesitate to contact us. We will work with you to accommodate your needs.
All of my designer kits (full kits) are beautifully packaged and presented in sturdy carrier bags, making them very suitable as gifts. The pattern and print and pattern only kits come in a cellophane bag with a clear and detailed picture on a study card inner. Should you wish the kit to be wrapped for a special occasion let me know and I will do my best to fulfil any wishes.
My items are all packed in padded white envelopes to protect the contents.
I try to ship out all parcels within 48 hours. All my parcels are sent airmail, using first class mail. I obtain proof of postage for all items posted but this does not cover insurance other than in the United Kingdom, so if you want the parcel to be insured, please contact me for further information or to arrange this.
NB. In the event of your parcel going astray and not being insured, we will not be held responsible for its loss. We have not experienced this problem up until now but please be aware of this policy.
Please be sure to enter your correct shipping address for purchases. In the event that Etsy and PayPal show two different addresses, your package will be shipped to the Etsy address.
I use Royal Mail for all my parcels. Parcels within the UK are usually delivered the next day, to Europe generally with 3-4 days and rest of the world, 5 -10 days depending on where you live. Please be aware that if customs stops your parcel, this may hold up delivery for up to as much as 6 weeks, although this does not happen very often.
Refunds and Exchanges
If you are unhappy with your order for any reason please contact us within 5 working days of receiving your package. We will do our best to resolve the problem quickly. Refunds and exchanges are taken on a case-by-case basis.
Additional Policies and FAQs
I am happy to consider commissions but do not take wholesale orders or send out on consignment.
If you have any questions about any of our items or policies please do not hesitate to contact us either by sending us an etsy convo or by email to lorna [!at] varigalore.com
Last Updated March 30, 2011