Hey everyone..... May 22, 2013
We are soooo sorry that we haven't been around much lately but we have been working 20 hours a day to get out all of your 300+ polish orders. We are truly soooo grateful for all of your orders and hope to get through them asap. We are receiving a ton of emails asking when we will be launching our new neon collection. We wanted to launch it many weeks ago and that is why we put up some of our new polish designs to get you all excited. After we posted them on Facebook, we started to receive double the amount of orders per day from the first neon collection and got buried in orders sooooo deep that we couldn't get out....lol lol We seriously are STILL receiving a huge amount of orders but a family member is now starting to help us out to get through them. We unfortunately can't commit to an exact day we will release our new neon collection but we will announce it here and on etsy asap. PLEASE PLEASE PLEASE bare with us.....we want to release these polishes as much as you all want to buy these new polishes.
We want to announce something else as well......Lexi and I have decided that we have to close down international shipping due to many reasons....... we have not yet decided if this will be permanent or temporary. We know a lot of our loyal customers will be very upset with this decision but we have no choice. We can't apologize enough for this decision.
WE WILL CLOSE DOWN INTERNATIONAL SHIPPING ON WEDNESDAY EVENING!
•Many customers lately have been stating that their packages are taking forever to arrive to their country.....we have been alerted that customs is taking some packages and never even delivering them to our customers.
•International shipping has become VERY costly and many of our customers are upset with the price increase, as we are upset too! It is ridiculous how much it costs to ship a package internationally.
•Many customers are stating that their packages are not arriving at all and it is very costly for us to re-send a second batch of polish when this is the international postal systems fault.
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***We are in the process of setting up more stockists around the country who will carry many of our color combinations so you can continue to buy lush lacquer through theses online nail polish stores. We will announce them as soon as they are stocked with our polishes. Llarowe (US) and Mei Mei's Signatures (Singapore) are currently carrying our lines. Please contact them with any requests for polishes that you are interested in.
We LOVE you guys and thank you for all of your support...
Karin & Lexi xoxo
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Welcome to Lush Lacquer! We are a mother/ daughter "Best Friend" team who love to create polish! We hope you love our creations!!!!!!!!
PLEASE KNOW THAT WE WILL NOT BE ABLE TO COMBINE ANY ORDERS WITH PREVIOUS ONE'S, REFUND OR ADJUST SHIPPING COSTS, and/or CHANGE AN EXISTING COLOR FOR A NEW COLOR....we want to ship your orders as quickly as possible and changes take up a lot of time.....thank you for your understanding! :o) Orders will ship out within 2 to 7 working days... YIPEE!!!!!
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Please read our store policies for shipping and payment information!
Please convo us with any thoughts, or questions....we would love to hear from you!
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♥♥♥ Please like us on our Facebook page to see our giveaways and new release dates
http://www.facebook.com/LushLacquer
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