luxdivine

Jacksonville, Florida
| 15,512 Sales | 5 out of 5 stars 5 out of 5 stars

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Announcement    Welcome to our shop!

Announcement

Last updated on Aug 10, 2022

Welcome to our shop!

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Jessica

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Jessica

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About luxdivine

Sales 15,512
On Etsy since 2010

Our Story

Shop members

  • Jess

    Owner, Maker, Designer

    I am Jess, the leading lady here at Lux Divine! I am so grateful to call this my job! I have been a trained jewelry designer/maker for well over 12 years. I spend my days creating, designing, filling our wholesale orders & raising my 3 littles:)

  • Ron

    Owner, Customer Service, Shipper

    Ron is the other half of LD. While he is mainly the owner and business/wholesale manager, He also overseas customer service and the packing & shipping of your orders.. If you ever have any issues, he is the one who will fix it:)

Production partners

  • Clothing Manufacturer

    LA, CA

    Our clothing manufacturer is based right here in los Angeles, Ca. They are an ethical, small production factory that specializes in small projects like our clothing line! They produce some of the best quality clothing out there.

  • Electroplater

    LA, CA

    All of our handmade jewelry is given a final touch of Gold and Silver by a small company in Los Angeles, Ca. Our finishers use eco friendly processes to coat natural material with either silver or gold.

Shop policies

Last updated on Nov 22, 2016

Shipping

See item details for estimated arrival times.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment options

Secure options
Paypal Visa Mastercard Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.

Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: accepted

Request a cancellation: within 24 hours of purchase

More information

Last updated on May 6, 2022

Frequently asked questions

Custom and personalized orders

Custom orders are final and may not be cancelled, returned or exchanged unless the item arrives defective or damaged.

Cancellations

If for any reason you need to cancel your order, please request a cancellation within 24 hours of your purchase. Please understand we cannot cancel any orders outside of this time frame. Thanks for understanding.

Returns & Exchanges

We do not offer refunds at this time. We are happy to exchange any product with another product of equal or more value, if the item is returned within 7 business days of the arrival date and in the same condition: new, unworn, no damage. Custom orders are not eligible for return or exchange. You must contact us about any issues or exchange requests within 3 days of package arrival. Customer is responsible for shipping. Clothing or jewelry that is obviously worn will be returned to the buyer. No exceptions please. Please expect up to 4-8 weeks for your return to be processed. Exchange shop credit may not be used during sales. Sale items are not eligible for returns or exchange. Shop credit is valid for 30 days after we receive your exchange.

Shipping

We will use your ETSY address unless otherwise noted. We are not responsible for incorrect address input. All U.S. shipments are sent USPS First Class Mail with tracking number & insurance. All INTERNATIONAL shipping is sent First Class with tracking, some countries do not offer tracking. We are not responsible for packages once they leave our hands and are left to USPS. If you would like added insurance on your order please contact us. If your order does become lost in the shipping process, it will be your responsibility to contact USPS. Your order will be shipped 3-8 business days once payment has cleared. Customs and made to order items have their own ship time. See exact listings for shipping time.

Jewelry Care

Our jewelry should be treated with care. Do not swim, shower or get any of the jewelry wet! Store the items in a cool, dry place such as a jewelry box/bag that was provided. Do not wear Lux Divine Jewelry while doing vigorous activities like exercise. If your item does break we more then happy to fix it. Repair wait time is 4-8 weeks. Mostly we do repairs/re-plating for free but every circumstance is different. Some charges may apply. Customer is responsible for shipping charges.

Clothing Care

We suggest washing all our clothing either by hand or dry clean only. Our clothing is made from delicate and luxurious materials such as silk, african lace, lace and vintage crochet. These delicate fabrics will not survive in a regular wash/dry cycle. Please take care of your clothing. We make/sell quality clothing that is handmade. We pride ourselves on our amazing clothing quality and is made to last. If washing by hand, hang dry or air dry in dyer although we suggest hang dry. Dry clean is always a safe option, especially with the silks.

Before you order

All of our jewelry is handmade. Please do not expect it to be perfect. With electroforming, wire wrapping and basic bench work, we craft unique pieces that are intended to look handmade. Our jewelry is not made to be perfect nor is intended to look like a machine made product. If you are expecting a perfect item please do not order. We photograph our jewelry in natural lighting to best show the colors however colors may vary slightly from computer screen to computer screen.

Copyright

Purchase of any Lux Divine piece does not relinquish copyright ownership. All photography and images are also copyright and legal property to Lux Divine LLC. unless otherwise noted. To fellow artists: We put our hearts into our label & designs. Please have enough respect for your fellow artists by not copying other's designs. Thank you.

International Orders

International orders will be shipped via USPS First Class. The number you will receive in your shipping notification is not a tracking number although some countries might use it as one. Insurance is also included with most international shipments . We cannot be held responsible for stolen packages, damages occurring during the shipping process, undelivered items or custom fees. You are responsible for knowing and paying your countries custom fees. We are not responsible for this. We will not accept packages that were refused due to custom charges. International orders may take anywhere from 2-8 weeks and sometimes longer depending on your countries custom laws. We in no way have any control over this.

Domestic Orders

Domestic Orders will be shipped via USPS First Class with delivery confirmation and will be insured to protect both you and me. We ship ready made items within 3-8 business days. Domestic orders usually take less than a week to arrive.

Seller details

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