magnamemos' Shop Policies
Welcome to my ETSY shop. I know you find a memo board that you love! I am located in Seattle, WA, and ship all over the world.
ALL of my boards are magnetic and dry erase, and come with matching magnets and an embellished key hook. Each board comes ready to hang with two sawtooth hangers attached to the back. I can tell you from having them in my home for years, that they hang very securely and are easy to hang.
If you have special requests for magnet styles, different color or style of frame, additional magnets, embellishment requests, or anything else, please let me know. My boards are very interchangable, so just ask, and I should be able to accomodate.
Dry erase markers are available for sale, just check out the listing and choose your color. These bright (some flourescent) colors show up very well on busy or patterned backgrounds, so don't be afraid to choose a board that has some pattern to it as you can see the writing when using these new style of dry erase pens! If you would like to see writing on any board, just convo me, and I can write on one and send you a photo.
Paypal transactions, direct credit cards, and checks accepted. Orders that are paid for by check will be held until I receive the check and it clears. Then they will be shipped.
I must receive payment on custom orders before doing any work.
I collect WA state sales tax.
All my boards are shipped parcel post. This is the most economical way I have found to ship my boards, and it normally takes 7-10 days. If you would like an item shipped via a faster method, please contact me. Expedited shipping is an additional cost, and I will calculate what that is, and invoice you for the amount.
My Christmas holiday cut off for custom photo boards is the first week of December, so if you are interested in that type of board, I must have your photo before then.
Refunds and Exchanges
If you are not 100% satisfied with your purchase, please let me know. I will be happy to work with you to find you something you love, modify what you already purchased, or refund your money if it comes to that. Usually we can work something out, so please do get in touch if you're not happy.
If an item comes damaged, please let me know immediately. I will request photos of the damaged item so I can file a complaint with the shipper.
Additional Policies and FAQs
*Do you do custom orders for a theme of my choice?
YES, custom orders are welcome! If you have a theme that you are thinking about, just choose the "design your own" listing on my shop and let me know the details of what type of board you would like. You can choose your frame from the others you see in my shop, choose your embellishments (or none), and request images for your magnets. I will bring it all together and create a custom board just for you. Price is $50.00 plus shipping. Also includes magnets and key hook. Lead time is 2 weeks.
*If I send you a photo, can you make it into a board?
YES, you can create a custom photo board! Just send me a high quality photo (one from a digital camera, not a cell phone) and I can blow it up into a 12" x 12" board with the frame of your choice. Price is $55.00 plus shipping. Also includes magnets and key hook. Lead time is 3-4 weeks.
*Do you make boards in any larger sizes?
Yes, I do two other sizes by custom request only. I do a 12" x 18" and an 18' x 24". I have examples in my shop, so take a look at how they are designed. You can choose a background that you like off of one of my standard size boards, and I can expand the design and make a larger size block style board. Please contact me for details and examples.
*How do I hang my board?
The board can be hung on any wall using large head nails or small to medium size brass picture hanging hooks. Each board comes with two sawtooth hangers that are already attached on the back, and since you will be interacting with the board when it is hung, using hooks usually works best.
*What kind of dry erase marker should I use?
Any dry erase marker works, and now you can find very colorful and bright dry erase markers at any craft or office supply store. The bright ones show up very well on patterned backgrounds. I also offer dry erase markers in my shop.
Last Updated February 14, 2013