mammamiaeme's Shop Policies
Welcome to mammamiaeme!
Here you’ll find a selection of hand made authentic creations. Most items are one-of-a-kind.
I hope you love over my creations as much as I do!!
All transactions are listed in US Dollars (USD)
For the international orders we accept payment through Paypal; For the international orders, we accept payment through Paypal. You can pay with your credit card without being registered to PayPal, just choose the option 'Paypal' and then find the option 'pay by credit card'. Here is a great guide about using PayPal:www.etsy.com/help_guide_checkout.php
PayPal payments must be made within 24 hours of order. If I did not received the payment in that time frame, the item will be re-listed.
Please contact me if you can not meet the 24 hour time frame, we will work something out.
Thank you again.
“mammamiaeme” ships worldwide using Turkish Air Mail every day except weekends. All packages are shipped with registered delivery confirmation (customs numbers for international orders.). Please note that not every country has package tracking abilities.
Shipping time is *normally* 5-8 working days to Europe, 1.5-2 weeks to USA, Canada and other non European countries but it can take few days more. Contact me if you have any questions about shipping.
If you wish for faster shipping, that is an additional $32. Expedited delivery time is 3-4 days in Europe and 5-7 days overseas. Send us a convo prior to ordering if you wish to make use of the carrier option.
Items will be shipped out within 3 *business days (Mon-Fri) from date of receiving payment. Tracking details will be emailed to you (I will notify you of particular shipping dates for specific cases such as custom order items, out of town, vacation,etc.).
International buyers may have to pay customs on your items once they arrive in your country. These costs are the customer's responsibility.
Please be sure to enter your correct shipping address for purchases. In the event that Etsy and PayPal show two different addresses, your package will be shipped to the Etsy address. If you would like the item to be sent elsewhere, leave the address you want your item shipped to in the “messages to the seller” field when purchasing.
Refunds and Exchanges
If you are not happy with your item contact me first for return or exchange. Then, you can send it back to me. Item must arrive to me in the original condition.
You will be refunded, excluding shipping costs, providing it is returned as it was sent, in the original packaging.
I do not take responsibility for lost/damaged packages. If you are concerned, please convo me to purchase shipping insurance prior to ordering.
Additional Policies and FAQs
In the event that the item is damaged on the way, please contact me within 2 days of receiving the damaged item. In the event that the post office misplaces your order, please contact me after 3 weeks from the shipping day.
I want my customers be happy with their purchases, if you have any problem with your order, please doesn’t hesitate to contact me! I’ll do my best to ensure that you are 100% satisfied!
You can contact me from mammamiaeme [!at] gmail.com
Last Updated November 11, 2013