maryrichmonddesign's Shop Policies
Welcome to my little corner of the world. I have been in business more than 30 years and my goal has always been a happy and satisfied customer. If you are unhappy with anything from my shop for whatever reason or even if you simply change your mind, just let me know.
Sorry, I don't do trades.
Returns and refunds processed easily and with a smile.
I now offer direct payment by credit card through Etsy and also offer Payment through PayPal. Both are easy, direct and quick and let me get my product to you quickly and safely.
I usually ship the day after payment is received and I ship first class USPS in most cases. I ship internationally as well. My items are well packed and most packages will have Delivery Confirmation, if not tracking. I insure all packages with original art, custom orders and large orders using domestic US mail
I ship worldwide but the buyer must understand that all of their country's taxes, tariffs and customs charges are their responsibility. I insure items of substantial worth or that are irreplaceable. Please allow time for international packages to arrive. I have had excellent luck with international shipping to many locales all over the world but some countries take a bit longer to accept and deliver international mail.
Refunds and Exchanges
I will return, refund or exchange all items with a smile. Customer will be responsible for any and all additional shipping to return item, however, unless we agree in writing otherwise.
Additional Policies and FAQs
All my work is available for wholesale. Please contact me with your shop website, etc. and as much information as is necessary. I do not consign items at this time.
I guarantee customer satisfaction so if you are not happy with my product for whatever reason, please let me know so I can try and make it right.
Thanks for coming by my little shop!
Last Updated December 17, 2012