Emily Watson: metal enamel jewelry
metalemily's Shop Policies
Hello, and thank you for taking the time to stop by my shop.
It's easy to make things beautiful in a picture... my goal is to make objects that, when you receive them, exceed your expectations. This includes the quality, color, feel, and detailing. I strive to make each piece with exceptional craftsmanship, so it can be worn everyday for years to come. You may find jewelry for lower prices, but when it comes to value I believe my high standards help set me apart from much of the jewelry out there. I hope you will agree! I am always available via convo or email (emily[at]metalemily.com) if you have any questions, concerns, or suggestions.
There are a number of ways to connect with me and keep up-to-date with my work:
► On my other Etsy shop: http://www.ylimedesign.etsy.com
► On my website: http://www.metalemily.com
► On Facebook: http://www.facebook.com/emilywatsonmetal
► On Crafthaus: http://crafthaus.ning.com/profile/EmilyWatson
► On Flickr: http://www.flickr.com/photos/emilywatson/
► On Twitter (although my tweets are intermittent): http://twitter.com/emikw
Please keep in mind:
All designs for sale in this shop are copyright © Emily Watson
and are not to be re-distributed, copied, or misappropriated in any way.
► Payment Methods
• PAYPAL payments are preferred.
• PERSONAL CHECKS will be accepted in the exact amount of the purchase (I do not give cash back). I will also accept United States Postal Service MONEY ORDERS only. In both cases, your order will be shipped only after payment has been received and funds have cleared. Please keep this in mind if you are ordering items for a specific occasion.
• If you would like to pay with a CREDIT or DEBIT CARD, choose the PayPal option in checkout. PayPal is a third party credit card processor that keeps all of your transaction information secure. You do *not* need your own PayPal account to use the service. If you have questions about how this works I'll be happy to help you.
A request to cancel your order must be placed within 24 hours of purchase. Otherwise, your order will be filled and you will need to follow the "Refunds and Exchanges" policy found below.
► Schedule of Payments
Paypal payments should be made within 24 hours of purchase. Payment via money order or check is expected within ten (10) days of purchase. If payment is not received within these deadlines, I reserve the right to cancel the transaction. If you for some reason cannot meet these deadlines, please contact me.
► All orders shipped to New York State will be charged 8% sales tax.
► Items ship within three (3) days of cleared payment. If you need an item in a hurry, please let me know and I will do my best to ship within a day.
► Domestic Shipping (USA)
Most orders will be shipped First Class USPS. You should receive your order within 2-15 business days. I insure all work, but will not include delivery confirmation unless you specifically request it.
► International Shipping
Items ship via USPS First Class Mail International. Unfortunately this option does not allow tracking or insurance. If you would like tracking or insurance on your order contact me and I will send your package by Global Express Mail, which will cost an extra $20.00 (3-6 business days). Apart from Canada, international shipping prices are listed as "Everywhere Else" and are based on shipping to the mailing zone farthest from me (Australia). If the shipping price turns out to be significantly less to ship to your destination I will refund the difference via PayPal. Note that I do not pay any duties, customs fees, or any other associated fees. These are the responsibility of the buyer if their country charges these types of fees. Please be aware of customs information including any fees that may be incurred on your end before purchasing. This information can be found at your local post office or on the web. Every country varies. If you have any questions or concerns about these policies please let me know and I'll be happy to work with you.
► If you would like to place a large order I'll be happy to work with you to adjust the shipping price, but you must convo me first to arrange this.
► All orders are colorfully packaged in a gift box and then packed carefully in a shipping box to ensure safe shipping (to the best of my abilities!) Whenever possible, I do like to reuse exterior shipping boxes and packaging materials. If you would prefer new materials, please let me know.
Refunds and Exchanges
► Damaged Items
If your item(s) arrive damaged please contact me asap. You will have the option to receive a full refund or I will replace the item(s).
► Non-Damaged Items
I take pride in my work and hope you will love the item you receive. However, if you are unhappy with your purchase for any reason please notify me. Exchanges and store credit are usually not a problem provided you send the piece back in the condition you received it within ten (10) days of receipt. Returns will be handled on a case by case basis. In both cases the original shipping costs will not be included in your refund/exchange, nor will return shipping.
► Lost Packages
If you believe your package has been lost in the mail please contact me so we can work together to track it down or file a claim. Please allow 15 days for domestic packages to be received and 45 days for international packages.
► Customs Fees
Returns and refunds are not available because item(s) are facing customs fees, taxes, tariffs, duties, etc. Please be aware of the fees that you may be charged when receiving an international package from the United States.
Additional Policies and FAQs
Every item is colorfully wrapped and ready for gift giving (to yourself or others!)
► Custom Orders
I always welcome special orders, specific requests, or personal challenges. Please feel free to convo me with any questions or ideas!
Inquiries are welcomed! Feel free to contact me via Etsy or send an email to emily [at] metalemily.com
► Jewelry Care
Enamel items will come with a note on proper care. Please let me know if you have any further questions about materials or caring for your jewelry.
Last Updated February 25, 2011