missive's Shop Policies
All of our letterpress goods are hand-printed on one of our vintage platen presses. We print mostly on reclaimed cotton papers, that are not only beautiful, but sustainable. Please read the FAQs section for more information about this centuries old printing process.
All designs and images copyright © Missive. All rights reserved.
We accept all major credit cards and PayPal. Orders paid via PayPal eCheck will not ship until the eCheck has cleared. Sales tax applies to all orders shipped within California.
Please double check that your shipping address is correct BEFORE checking out. There is no way to recall a USPS parcel once it has been picked up by the postal carrier.
Non-custom orders are shipped via USPS First Class or Priority Mail typically within 1-3 business days of payment (it may be slightly longer during high volume order times such as holidays). For custom items, please refer to individual item descriptions for shipping estimates as these items are printed to order.
We strive to keep shipping/mailing costs low and pass the savings on to you. Shipping prices may include nominal fees for packaging materials.
For international customers, you are responsible for any taxes/duties charged by your customs office. Delivery estimate times are only approximate. Please allow extra time for your package to clear your local customs office.
Refunds and Exchanges
We want you to be completely happy with your letterpress goods, so please read the item descriptions carefully. We accept returns of salable items within 7 days (unused and in original packaging). You are responsible for return shipping costs. Due to the nature of custom letterpress items, they cannot be returned.
If your package is damaged in transit, please notify us immediately upon receipt so we can take steps to remedy the situation.
Additional Policies and FAQs
Letterpress has a lovely tactile quality, unique from any other printing method. For those unfamiliar with the process of letterpress printing, a raised printing plate is inked and then an impression is made on paper, resulting in a relief image. Due to the hand-printed process, there may be subtle variations in ink coverage, impression and/or registration, unmistakable characteristics which lend charm and authenticity to the printed piece.
Everyone deserves something extra special sometimes. If you are interested in another color, quantity, or adding personalization to an item you see in the shop, contact us at hello [!at] missivepress.com for details order minimums and pricing. Custom and bulk orders cannot be returned or credited.
Last Updated November 11, 2013