mojosewsew's Shop Policies
I have been sewing and designing nearly all my life, from about the age of 9.
Everything in my shop has been hand cut and handmade by me in a smoke and pet free environment!
All the designs are my own and each item is unique in its own way, whether its different fabric used in the applique, or pattern placement, or a different colourway . xxx
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I accept paypal as my main payment method. Please make your payment within 2 days of purchase, if any problems with payment, please contact me. If no payment within 5 days, then item will be re-listed and the sale cancelled.
I will also accept an e-cheque or money order if having problems with paypal.
I use first class Royal Mail for shipping in UK.
I use first class air mail for anywhere else.
I always obtain proof of postage, but should you require tracking then please contact me and I will let you know the cost.
I aim to post item within 2 days of payment clearing, please remember payment by paypal e-cheque can take 2 weeks to clear.
Please allow up to 4 days for UK delivery. Overseas will take between 5 and 14 days, so please allow plenty of time if item is required for specific date.
Please get in touch if an item does not arrive on time.
*** Some higher value items sent overseas may be liable to import fees - please check with your local authority what is allowed and what your country's import fees apply to. It is the customer's responsibility to pay import fees.***
Refunds and Exchanges
I will always describe items as accurately as possible,with best possible likeness in the photos. I check items thoroughly before shipping, but if any queries when item arrives please contact me and I will endeavour to help in any way I can.
If you are not happy with your purchase, I will replace or refund the cost of the item, minus postage, on it's safe return to me.
If an item is to be returned, please contact me prior to sending and obtain proof of posting first.
Additional Policies and FAQs
If you would like any of my designs in a different fabric/colour etc, please contact me and I'll reply as soon as possible.
Last Updated September 10, 2012