mybeardedpigeon's Shop Policies
We are a small family run business operated from our home in the forest in Australia. All fabric is exclusive to us! We have access to a private collection of maps and we have the maps digitally printed onto fabric. We also made up the definition of hangry on our cushions and wall hangings, it is subject to copyright. We aim to run our business ethically by using organic cottons wherever possible.
There have also been supply issues with the black fabric we use on the reverse so if you are buying multiple covers there may be slight differences in the feel and look of the fabric. We are also in the process of changing the cloth labels we use on the reverse of the covers so again if you order multiple covers the label may be different.
The world map cushions and world map wall hangings are often made to order, everything else is sewn and ready to ship unlesss it says otherwise on the listing. We recommend spot cleaning or gentle / hand wash only in cold water , this will help the colours stay vibrant and gorgeous for a long time.
Part of what makes our cushion covers so great is that the fabric is exclusive to us, that is why we don't sell the fabric by itself.
PAYING THE PIGEON:
We accept payment via:
ETSY GIFT CARD
DIRECT DEPOSIT (in Australia)
You do not need a PayPal Account to pay for your items through PayPal:
You can choose the PayPal Option during checkout. After you submit your order click the "Pay Now" button. On the right hand side of the next page you will see 2 options, the 2nd one is to pay using a Credit or Debit Card WITHOUT having to sign up for a PayPal account. Select paypal NOT "other" to pay by credit card.
Payment directly from your bank account, known as an e-cheque by paypal can take up to 10 working days to clear so postage will be delayed until this time.
Read more here: http://www.etsy.com/help/article/361
If you are having trouble working out how to order and pay have a read here:
Payment must be made in full and have cleared before the item is shipped. If you are having any issues with PayPal, please do not hesitate to contact us and we will assist you in anyway that we can.
Customers in Australia can pay by direct bank transfer if they wish, please contact us if you want to use this method.
Australian customers please note GST is already included in the price of all items.
We post 2-3times a week to the address given to us by Etsy not paypal. If for some reason the order is returned to us because the address given on Etsy was incorrect postage will need to be paid again before we re-post the order. If the address provided is incorrect ( or an old one) we cannot be responsible if the order goes missing.
As stated on all the listings we sell the COVERS ONLY to keep the shipping costs down and to keep our Pigeons from getting to tired!
AUSTRALIAN CUSTOMERS: recently we have had several parcels go missing so if you order more than 1 item or an item over $100 now we are sending it with a tracking number and sign on delivery.
We are only to happy to add cards or notes to the package but we can not gift wrap as this increases the cost of shipping. We do not send a receipt with the item ( as you would have received an email from etsy and paypal at time of purchase) however we do have to write the amount the package is worth on the green customs form that is placed on the outside of the envelope. Please understand that marking "gift" on the customs form will get us into big trouble! Customs do spot checks and we risk heavy fines if we are caught giving false information. Thank you in advance for your understanding.
Pigeon posting times:
Australia wide: up to 7 days
USA Canada and UK : 7- 15\ 20working days
Europe: 15-20working days.
Asia : 14 + days
Australia Post DOES NOT OFFER INTERNATIONAL TRACKING as standard, however you can upgrade your shipping and have your order tracked, as this varies in price please contact us prior for a quote, minimum cost is $25AUD.
Once a package is shipped we can not be responsible if your package does not arrive in time for a special occasion. We ask that you are aware of these postage times and conditions prior to placing your order. Sometimes parcels are just delayed we have no control over this. If you do not receive your package please notify us within 30days of ordering.
Note: When your package arrives you may have to pay additional customs fees or import taxes for which you are responsible. ( some European countries ) We unfortunately have no control over these fees and of course do not receive any further payment, if you think this may be the case or you have not ordered from overseas before please check with your post office prior to ordering. At times some European countries can delay items in customs for over a week- again, we have no control over this.
Refunds and Exchanges
Please choose carefully. We do not refund if you change your mind. If your order is faulty in any way you can return the item to us in its original condition. If you are returning an item please keep proof of delivery and the item needs to be posted back within 7 days of you receiving it- but obviously we don't need to receive it in 7 days.
Additional Policies and FAQs
Convo us or email us at mybeardedpigeon [!at] gmail.com if you have any questions. If a place is already listed that is the only map we will be printing of that place. Unfortunately we cannot change the colour of the maps or match them to your sofa.
Their may be slight differences in colour variation from your computer to the actual fabric. All pictures are taken in natural light. There may be slight differences in size but all cushions are suitable for 16 inch/ 41cm insert/ pillow form. Some colours are more vibrant than others, we try to portray the colours accurately. Sometimes place names are blurred due to the age of the maps, not all maps are in English. Sometimes their are typos and spelling mistakes on the maps, most are over 100 years old. Please use the zoom feature under each photo for a better look!
The fabric is digitally printed, not a transfer, so the design is part of the fabric. We recommend spot cleaning or gentle hand wash to help keep the colours vibrant.
If you would like multiple maps but they are not all available please let us know and we can set up one listing for all of them. If an item is sold out we can generally make up another one within a week or 2.
All fabric can be reprinted, so if you see something you like but it has sold, just ask.
The following maps are available:
Australia and New Zealand
Lord Howe island
NSW coast line
Papua New Guinea
Salt lake city
New York State
Papua New Guinea
India and Nepal
The WHOLE WIDE WORLD
Last Updated December 6, 2013