nanopod's Shop Policies
Please read through my policies.
Should you have any questions concerning them please feel free to convo me.
Please review 2013's Holiday ship-by dates below!
Within Canada: Expedited Dec 10, Xpress Dec 20th
To the States: Expedited Dec 10th
To EU and Aus: Dec 3rd
To South America: Nov 22nd
Here is a link for further information:
Payments are made via Paypal in US dollars.
Payment must be made in full and have cleared before the item is shipped.
If you are having any issues with Paypal, please do not hesitate to contact me and I will attempt to assist you in anyway that I can.
Within Ontario, Canada 13% tax applies
Items shipping outside of Ontario Canada are not charged tax.
nanopod ships worldwide using Canada Post. All items are shipped within 2 weeks of payment clearing (excluding weekends and holidays) or unless stated otherwise.
Items ship to the United States (48) via Expedited Canada. This shipping method includes tracking information and delivery confirmation.
If you live in Toronto please contact me! Maybe we can arrange pick-up at my studio in which case your shipping will be reimbursed!
World wide- items are sent out using Small Packet Air unless specified otherwise, or prior arrangements have been made.
Pieces over $100USD are sent overseas via Xpress Post Canada and will incur extra charges. Buyers in the EU, Australia, China, Japan, etc., are encouraged to check shipping costs before making their purchase.
Items are sent from:
322 Harbord Street
Toronto, ON Canada
Canada Post's website:
Holiday guaranteed shipping dates (2013): http://www.canadapost.ca/cpo/mc/personal/campaigns/holiday/default.jsf
Should you have ANY questions concerning shipping costs, times, tracking, insurance, declarations please contact me through a convo.
Refunds and Exchanges
Please contact me if you have any issues. Each return is handled on a case by case basis.
Pre-made designs that need to be 'altered', 'resized' or changed in any way for a customer will not be issued full refunds. A partial refund may be issued, this will not include shipping fees.
**All OOAK pieces are non-refundable if they have been altered in any way for a customer.
Any returned items must be returned in their original packaging or similar (a sturdy shipping box with internal padding) and must be mailed with Tracking and Delivery Confirmation.
Shipping charges are not refunded when returning items.
Additional Policies and FAQs
-Shipping Updates & Tracking info-
Once I purchase your shipping label I will update the shipping information on Etsy within a day or two. Please note:
----- You will most likely not hear from me until this time as I am busy filling orders, teaching classes, and working. While I strive to contact Buyers before hand, due to my schedule this doesnt always work out. I am not ignoring or avoiding you, I am simply busy. I appreciate your patience, and understanding. --------
nanopod leaves feedback in batches after items have shipped. We endeavor to leave feedback once a week.
All items are handmade by Tosca Hidalgo y Teran at nanopod: Hybrid Studio in Toronto, Canada.
*nanopod reserves the right to refuse a sale to anyone with a history of negative feedback and/or malicious behaviour towards other Etsy members.
**Should you not be entirely happy with your piece, I am always open to discussing alternative options, and possible partial refunds.
I appreciate your support of Handmade artist created work however, please keep in mind this is how I make MY living and talk to me if you are unhappy with your piece, or concerned over delivery/shipping.
nanopod: Hybrid Studio
322 Harbord Street
Toronto, ON M6G1H1 Canada
Please visit my website for business hours
Course and workshop information, upcoming exhibits & shows.
Last Updated October 18, 2013