ohgoodpuppy's Shop Policies
Welcome to ohgoodpuppy, where I bake organic dog treats for you and your pup! All of my treats are baked by hand with 100% organic ingredients. All listings in my shop contain an ingredient list for the treats, so you can rest assured that your dog is consuming only healthful ingredients! I use organic brown rice and oat flour in my treats as opposed to wheat flour, since many dogs are sensitive or even allergic to the gluten in wheat.
I am committed to making healthy treats for dogs as well as supporting local animal rescue. 10% of the sale price from each order at ohgoodpuppy is donated to Wayside Waifs, a non-profit and no-kill animal shelter in Kansas City, MO, where I adopted my two pups. When you make a purchase from ohgoodpuppy, you are supporting the health of your own dog as well as the health and well-being of thousands of others! To find out more, visit Wayside Waifs here: http://www.waysidewaifs.org
I accept payment via Paypal, which allows you to pay via Paypal account, banking account, or credit card. You don't need a Paypal account to use Paypal.
If you're new to Etsy and not sure how to checkout, please see this helpful page: http://www.etsy.com/help/article/339
Please allow 3-5 days for me to bake and ship your treats to you. You should receive your treats within one week of your order date.
As my treats are made from 100% organic ingredients and are preservative-free, I only ship them within the United States. All orders are shipped via USPS First Class or Priority Mail so that the treats arrive 2-4 days after the shipping date, nice and fresh for your pup. Be sure to properly store your treats once you receive them to ensure that they stay fresh (storage instructions are included with every order).
Refunds and Exchanges
Please contact me via email or Etsy message if you are unhappy with your purchase for any reason. Your happiness as a buyer is very important to me, and I can offer an exchange or refund on any item returned to me.
Additional Policies and FAQs
STORING YOUR TREATS
As my treats are made with totally organic ingredients and are free of preservatives, they may spoil if not properly stored. Treats with meat or dairy should be refrigerated or frozen as soon as you receive them.
Treats that do not contain meat or dairy can stay fresh in an airtight container on the counter for about 1 week. To keep them fresh longer, the refrigerator or freezer is the best place for them. Please see the tag attached to your treats for more detail on keeping them fresh and healthy for your pup.
I welcome the chance to bake custom treats for your pup! Please contact me if you would like me to make something especially for you-- whether in a certain shape or containing your pup's favorite ingredient, I'm always up for trying new ideas! Also, please note that all treats are baked fresh to order. Generally it takes me 3-5 days to bake and ship an order-- if you need something more quickly, please contact me, and I will happily accommodate you if possible!
I offer cute, eco-friendly gift wrapping in paper and string free of charge. Please let me know if you would like any additional gift wrapping services, such as a note or card, and I will provide them!
If you are interested in a bulk amount of my treats, please contact me. I can apply a wholesale discount for you depending on the amount to be ordered.
Last Updated June 28, 2012