onefinedae's Shop Policies
Hi! Thanks for visiting. One Fine Dae is created by Linda Pham and based in Seattle, Washington.
Notebooks and paper accessories are thoughtfully designed and handmade by combining modern aesthetics with a touch of vintage charm, yet not compromise durability and practicality.
Questions or comments? Convo or email me at hello[at]onefinedae.com.
Inquiries are usually answered within 24 hours.
I accept payment by credit card, Etsy Gift Cards, or through PayPal.
WASHINGTON STATE RESIDENTS:
All orders placed will incur a 9.5% sales tax.
All items come in a clear, protective sleeve, wrapped in kraft or translucent paper, and shipped in a bubble mailer or flat envelope. A personalized note for gift recipients is available upon request.
Orders usually ship within 2-4 business days after payment is cleared. For current shipping times, please see my shop announcement.
Items are shipped via USPS First Class or Priority Mail, with Delivery Confirmation. Typical delivery time is between 2-5 days, depending on your location.
Items are shipped via USPS First Class International. Delivery Confirmation is not available. Packages usually take 2-4 weeks to arrive, depending on your location, but can take longer if delayed at Customs.
Please note that you are responsible for any Customs fees/taxes that may incur.
Available upon request for both domestic and international orders.
Refunds and Exchanges
All items are inspected for quality before shipping.
If you're unhappy with your order, contact me within 14 days of receipt to arrange for an exchange or refund. Refunds/exchanges will be issued once package is received. Unless you received a damaged/defective item, or the wrong item, you are responsible for the returned shipping cost.
All sales are final after 14 days.
All returned items MUST be unused with the front label intact and kept in their original, protective sleeve. I cannot issue refunds to books if the front label is removed/ripped.
Sorry, I am not responsible for lost packages that are marked 'Delivered' by USPS tracking.
Additional Policies and FAQs
One Fine Dae is open for wholesale orders. Please contact me if you are interested.
Due to the handmade nature of all paper items in this shop, there will be subtle, unique variations from the product photos versus the ones you will receive in the mail. However, these variations will never compromise the integrity and quality of the overall product.
Prices and policies are subject to change without notice.
Thanks for reading and happy shopping!
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All designs, photos, and graphics © 2013 One Fine Dae by Linda Pham
Last Updated November 10, 2013