oropopo's Shop Policies
All items are custom made. Please check the length each item takes to make before purchasing. Some take 1-2 weeks from the date of the order other can take 3-6 weeks for items to be shipped from New Mexico. Do let me know if your order is time-sensitive and I will try to accommodate the request. At times I do have stock available so check on that too.
Custom orders are accepted and are not refundable or exchangeable.
Credit card payments and bank transfers are accepted via Paypal upon receipt of order
Payment is expected at the time of purchase, please note orders are not shipped until payment is complete. Unpaid orders will be cancelled within 2 days if I don't receive an e-mail from you to discuss a possible problem. That being said, problems do come up with payment once in awhile, so if you're having a problem send me an e-mail and we'll figure something out. Made to order items are not started until payment is complete. Please keep in mind that Echeques take a few days to process, therefore the order will not be started until payment is complete.
NM residents are taxed 7%
SILVER, STAINLESS AND NYLON items ship within 4-6 weeks.
LEATHER items are made to order and shipped within 1 to 2 weeks USPS first class mail unless otherwise stated
TEXTILES are digitally printed. Expect 4-6 weeks to receive this item.
We ship first class USPS
United States 2-5 business days (no tracking information) USPS
International several weeks (no tracking information) USPS
We are not responsible for an item lost in the mail. If you prefer a tracking number we can ship priority or express by special request. It will increase the shipping cost of the item.
United States 2-3 days
International 6-10 days
United States 1 business day
International 5 business days or less
International customers should be aware of the rules and regulations of their country for importing goods. We are not responsible for the customs or duties charges you may incur.
Refunds and Exchanges
Refunds and/or exchanges are handled on a case by case basis. Please contact me if there is anything I can do to help your satisfaction with the purchase.
Additional Policies and FAQs
All custom orders must be purchased prior to making.
ORDER FILLING TIME:
Most of my items are made to order (however I am working at building up stock) therefore a little extra time is necessary.
Last Updated May 2, 2013