Payment accepted via PayPal and Direct Checkout Lay-away plans are available--please message me for terms on individual items.

I ship by priority mail. Please be aware that if you want insurance or expedited shipping you will need to message me for a price quote. These services are not included in standard shipping and handling. I have been very fortunate with shipping items safely and I take great care in packaging but it is up to the customer to decide if they need something more to feel comfortable. (Of course I want to make everyone happy and will assist you in any way I can!)
Naturally I cannot guarantee shipping times since the post has its own workings but I can give a general idea garnered from past experience of approximately how long
a package will take to arrive. If you need things by a certain date please let me know and allow ample time for making custom items and shipping---I will be happy to advise you about turn-around on any item.
I always use 100% recycled packaging--except, of course, for tape!
I try to make things as simple as possible when shipping internationally but the customer is responsible for understanding the customs laws of their particular country.

Discount prices for large sales upon request--please convo me for specific information. I am available to make items in various sizes and other custom options---convo me for your specific needs!

Information I Collect:
To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.
I rely on a number of legal bases to collect, use, and share your information, including:
1. as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
2. if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
3. as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as a) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and b) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
1. Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
2. Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
1.Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
2. Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
3.Object. You can object to my processing of some of your information based on my legitimate interests. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
4.Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me
For purposes of EU data protection law, I, Diana Heyne, am the data controller of your personal information. If you have any questions or concerns, you may contact me at pandora_jane [!at] hotmail.com or by mail at 3 rue St. Pierre, 44000 Nantes, France.