paperlustLA's Shop Policies
Welcome to Paperlust LA.
We specialize in handmade paper goods, including drink stirrers, food picks, greeting cards and other party supplies. All Paperlust products can be coordinated for stunning party decor for birthdays, weddings and baby showers. We love custom orders, and will work with you to accommodate any party vision!
Paperlust LA currently accepts payments via PayPal and credit cards through Etsy Direct Checkout.
Please note that we are unable to begin production on any made-to-order item prior to a complete transaction. This may result in delayed shipment. Please submit payment at the time of your purchase.
If you need to change or cancel your order, please send us a message within one hour of your transaction. We will do our best to accommodate your needs.
Most items are shipped via USPS First Class Mail within 3 days of your order placement. If you're in a hurry, please let us know when you need your order - we will do our best to get it to you as fast as possible! Expedited shipping is available at an additional cost (determined by the carrier.)
Our shop currently lists shipping rates for U.S. addresses only, but we're happy to ship abroad! Contact us directly for a customized shipping estimate to your country.
Paperlust LA will notify you when your item has shipped. Please note we are not responsible for delays, damages or lost orders in shipping. Also, please be sure that the address listed on your Etsy account is the correct mailing address. We will ship to the address provided, unless you notify us otherwise at the time of your order.
Please allow up to one (1) week production time for custom orders.
Refunds and Exchanges
Paperlust LA items are not returnable, however we will gladly replace them if we've made a mistake. In the event of an incorrect or damaged item, please contact us for a replacement (buyer pays shipping).
Please provide accurate and clear personalization instructions in the notes to seller. No refunds will be given on orders that need to be canceled - store credit will be issued instead.
Contact us at PaperlustLA [!at] gmail.com
Last Updated October 7, 2013