I currently only accept payment via Paypal and Etsy Direct Checkout

Payment is required within 3 days of purchase, otherwise the transaction will be cancelled and the item re-listed. If there are any problems with payment please contact me via Etsy.

It is the buyers’ responsibility to ensure that the delivery address held is correct so if paying via Paypal can you please ensure that your Etsy shipping address matches your PayPal billing address. All items will be sent to the Address listed with Etsy on your order.

Orders will be shipped to the shipping address on the PayPal Transaction Details Page. Before placing an order, be sure your PayPal shipping address is up-to-date and is actually where you want the item to be shipped.
If the shipping address on the PayPal Transaction Details Page is different from the shipping address specified in your Etsy account, the item will not be shipped. You will be asked via email and/or message to cancel the order, make the correction and reorder.

All orders, wherever possible, will usually be despatched within 3-5 working days from the day after receipt of order and cleared payment - it can often be the day after receipt of payment. Please note we are unable to ship on Sundays, UK public holidays or during unexpected events such as postal strikes. Please note we can not be held responsible for delays in delivery once the package has been passed to the Royal Mail or for delays in delivery due to circumstances out of our control such as postal strikes or the Christmas holiday period when delivery is always slower. Should an exceptional event occur we will inform you of this at the time of purchase or as near to it as possible. PLEASE NOTE I AM BASED IN THE UK AND SHIPPING OVERSEAS CAN TAKE TIME TO ARRIVE.

Shipping outside of the UK may take longer, up to as much as 6 weeks though it should be noted that this is not the norm - it can be incredibly quick - 2-3 days to the rest of Europe and 3-7 days to arrive into the US/Australia/New Zealand etc. Please note that for overseas shipping we cannot be held responsible for packages lost in transit once packages have been passed to the Royal Mail as insurance is not available on standard shipping. UK orders will be sent standard first class, overseas orders standard airmail.

If tracking on an order is required please ask to have this added as this will incur extra shipping charges.

Please note that orders placed outside of the EU may be liable for customs duty/import taxes on delivery, this is entirely out of my control. Payment of such amounts are the responsibility of the person the package is addressed to.

Postal address - orders will be sent to the address specified on your Etsy order. Please ensure that this is your correct address and if there is a significant difference to your PayPal address that you message us to confirm the correct and full postal address. We can not be held responsible for undelivered packages due to discrepancies in addresses Etsy to PayPal delivery address. Please note that your delivery ie PayPal address really should always be your Etsy address for security reasons - if it isn't please contact me

If requesting to send to another address than the original address specified on your Etsy order, the order may be cancelled and refunded and requested to repurchase with correct address to ensure buyer and seller protection.

1 - Information I collect

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.

2- Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

3- Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

4- Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

5- Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Denise Anderson, am the data controller of your personal information. If you have any questions or concerns, you may contact me at via etsy message or at pinksparklesjewellery [!at] gmail.com