The owner of pixxxiepieandposie is on vacation.
♥----------Pixxxie Pie & Posie on Brief Vacation
--Date Thursday 4/17/14: Shop will be closed for brief vacation as of 10 PM CST=) I'm battling a touch of the flu that seems really determined to evolve into viral pneumonia, so my husband has ordered me to rest.
--SITE WILL BE TAKING ORDERS AGAIN on approximately 4/19/14...after I've had some uninterrupted time to recharge my mental batteries, kick this flu out of my life and order much needed supplies that were recently pillaged.
--IMPORTANT NOTE REGARDING ORDERS PLACED BEFORE MY VACATION STARTED: Please note that all orders placed have been shipped (and tracking numbers sent out via email). This notice applies to both of my websites- PixxxiePieAndPosie.Etsy.com & Shop.PixxxiePieAndPosie.com.
--PLEASE CHECK YOUR EMAIL, Paypal and/or Etsy account for tracking number info if you've recently placed an order. Most USA orders arrive to clients within 2-3 days of being dropped at the Post Office and my fellow Colorado residents commonly receive their orders within 24 business hours of receiving tracking number info! How's that for swift service thanks to USPS Priority Mail!
NOTE TO APARTMENT DWELLERS: If you get home, track your package and the USPS status page says "Delivered" but you don't see the large envelope in you mail box, odds are high that your package is being held at the apartment complex office. So check with your leasing office before you request a "trace"
--QUALITY CONTROL: If you've discovered any issues with an order placed or have questions about an order you plan to place later, please don't hesitate to contact me. Even while on "vacation", I'm still answering emails and handling customer care situations. Refunds and exchanges are handled on a case-by-case basis and there are no refunds on sample products. Emails are replied to within 24-48 business hours of being received.
--FEEL FREE TO CONTACT ME DIRECTLY: There's no need to contact Etsy admin if you discover an issue with an order. You contact me first and then I fix the problem ASAP! Contacting Etsy Administration and opening a dispute isn't necessary. Filing a dispute is something you only go to after you've tried to contact a seller a few times via standard channels and said seller keeps ignoring you. I don't ignore my clients, so please feel free to contact me directly about any issues. Your business is important to me and so is my reputation. So you better believe you're satisfaction is my concern.
You can contact me at madameraquel [!at] gmail.com or just send a note through the Etsy contact/convo system if you have any questions at all. You'll see a "Contact" button right under my name on the left side of the page.
FEEDBACK: The Etsy system allows you to leave feedback after a time period dependent upon the product's listed processing time paired with the common time frame associated with shipping. When you look at the area for leaving feedback (@ TOP RIGHT under YOUR ACCOUNT / PURCHASES & REVIEWS), you should see info denoting whether you will have to wait until a certain date to leave feedback or not.