platadesign's Shop Policies
We are committed to the creation of classic handmade designs that are versatile and elegant. at PLATA our goal is to provide a selection of stunning, exclusive jewelry with quality that will last a lifetime. These coveted pieces are exclusively designed to complement the lifestyle of today’s women who strive for passion, beauty and excellence.
Payments for all purchases should be made within 24 hours of purchase via PayPal. No items will be shipped until payment is received.
All Colorado residents will be charged 7.62% sales tax on your order
CREDIT AND DEBIT CARD CUSTOMERS - You no longer need a Paypal account to pay for your purchase via Paypal, simply select the Paypal option during checkout. and after you submit your order, click the pay now button and select to pay with credit or debit card or a paypal account.
Once payment is received, we will ship your item(s) within 5 business days Monday-Friday(excluding holidays) via Priority Mail with delivery confirmation. After shipping allow 3-5 more days for delivery.
Shipping is a flat rate of $3.00 and $1 per additional item shipped in one order. This includes cost of packaging.
Please allow for at least 3-5 days for delivery after your item is shipped.
All orders will come carefully packaged in a small pouch and upon request a gift box for no additional fee
IMPORTANT--Please make sure your Etsy address and Paypal address match to avoid shipping delays. If you prefer to have us ship your item to a different address other than the address on your Paypal account, send your request in the message box note to seller when purchasing.
Refunds and Exchanges
Our goal is to provide 100% satisfaction to our customers. If you are unhappy with your piece, items may be returned within 14 days of receipt in the original, unused condition, with the original tags on the item. Your money will be refunded, less shipping fees. If you wish to make a return please email us at info [!at] platadesigns.com to ensure prompt processing, although it may take one to two billing cycles for a refund to appear on your credit card statement.
Unless items are determined to be defective, all repairs will be performed for a fee. Please contact us for further information before returning any item for repair or replacement.
Additional Policies and FAQs
Each piece of our jewelry is handmade and therefore delicate. Please use appropriate care to protect it from harm. Silver tarnishes through a process caused by oxidation. To prevent excess tarnish vermeil and silver items should be stored in plastic ziplock bags with a tight seal. storing your products with anti-tarnish strips is a great way to protect your pieces. To keep your pieces looking beautiful please handle your jewelry carefully and try to keep it out of direct sunlight, intense heat, or moisture. never apply hairspray, lotions or perfumes while wearing jewelry. The color of some gemstones may fade if constantly exposed to the sun.
All designs from us are unique limited editions or one of a kind pieces. Although we do our best matching gemstones and materials it is important to know that because each piece is carefully picked and handmade, slight differences in size, color and clarity of stones are unavoidable.
If you would like to apply to become a wholesale account please send the following information to info [!at] platadesigns.com:
• Business name
• Federal tax id
• Additional Comments
For any further questions please feel free to contact us at info [!at] platadesigns.com or for more information please visit our website at www.platadesigns.com
Last Updated November 6, 2013