Shop Sections
Shop Owner
Shop Info
- retromama
- Opened on Nov 3, 2007
- Policies
- 3636 sales
- 5043 admirers
retromama's Shop Policies
Payment
Retro Mama accepts payments made through PayPal, which allows you to pay directly from your PayPal account or with credit or debit cards. Paying with PayPal is quick, easy, and safe! If you do not have a PayPal account, you will be instructed on how to pay when you check out through the PayPal website. I do not accept checks or money orders. Sales tax will be charged to orders shipped to Indiana. As per Etsy's policies, payment is expected within three (3) days of checkout. I will send a reminder invoice to you via PayPal on the second day; if payment is not received in within the 3-day time period then I will cancel your order and relist the item.
Shipping
In stock items will be shipped within 1-3 business days. I ship via USPS to your PayPal address. If you would like the item sent to someone else, please change the name and address in PayPal when you check out, and let me know if you would like me to send a note along with the package, which I will happily do for no charge. I'm happy to combine shipping for multiple purchases.
I recommend purchasing shipping insurance so you may try to get reimbursed by the USPS should something happen to your package in transit. Packages take a minimum of 3 weeks to arrive in Canada from my location.
Refunds and Exchanges
Your satisfaction is very important to me! Please contact me if you are in any way unsatisfied with your order. Due to the electronic nature of patterns, I cannot offer refunds for PDF sewing patterns. Finished items may be returned within 30 days of receipt for a refund or store credit. I will refund shipping charges only on defective items. The item must be returned in the condition in which you received it (e.g. in re-saleable condition—unused, unworn, unwashed, with no cigarette or other odors, alterations, etc.). I will not give refunds for items that have not been returned to me. Items listed as samples and seconds may have slight irregularities. All sales are final on custom orders, and on items labeled as "samples" or "seconds".
You must notify me prior to returning an item so that it will not be returned to you. Please e-mail or convo me to discuss any returns/repairs/refunds/etc.
Additional Policies and FAQs
:: Retro Mama’s Sell what you sew cottage industry policy ::
I am now allowing individuals to make items for sale with my patterns.
By making and offering for sale any items made with Retro Mama patterns, you agree to the following:
1. Copyrights to all Retro Mama patterns, photographs, text, and designs are owned by the licensor, Kim Kruzich, and you agree to the terms of those copyrights.
2. You may make finished items from any Retro Mama pattern that you have purchased from my shop or blog, as well as my free Easter Egg pattern, and you certify that you made these items yourself in your home-based business.
3. The following credit line will be clearly visible in every listing for items made with a Retro Mama pattern, and will be clearly printed on hang tags attached to the item for sale at in-person venues such as craft fairs:
This item was handmade using a Retro Mama sewing pattern.
4. This policy is intended for independent crafters to make items for sale using Retro Mama patterns. By making and selling items using Retro Mama patterns, you verify that you are an individual, home-based business and that any items made from Retro Mama patterns will not be manufactured or replicated in any form in a factory setting, nor will you contract with others to mass produce the items. You additionally agree that you will be selling only finished products from Retro Mama patterns and will not reproduce or distribute any Retro Mama patterns in part or whole in any form.
5. Let me know via convo or e-mail where you will be selling your wares made with my patterns! I might want to feature you on my blog or offer you the opportunity to host a giveaway.
6. I reserve the right to change or end this policy at any time.
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7. You are solely responsible for ensuring that you have proper labels on items you make as required by the federal government (see links below).
Informational links
For toys and other items for children, see CPSIA info: http://www.cpsc.gov/about/cpsia/smbus/cpsiasbguide.pdf
For fiber and other fiber items, see FTC info: http://business.ftc.gov/documents/bus50-clothes-captioning-complying-care-labeling-rule
See here for Etsy teams discussions and help: http://www.etsy.com/teams/6861/keeping-up-with-cpsia (I do not vouch for the accuracy of any advice given within this forum team, I list it simply as a resource within the Etsy community)
:: Custom Orders ::
Custom orders are welcome! I take on a limited number of custom orders each month, determined by my current work load. Payment in full is required prior to my beginning work on custom orders.
:: Customer Service ::
I try to answer e-mails and convos within 24 hours, pending cooperation from my two little boys. If you don't hear from me within that time please try again as sometimes messages can disappear. I am happy to answer questions about any of my items.
:: Feedback ::
Your feedback is greatly appreciated! If you have any trouble with your order, please contact me before leaving feedback. If I don't know there's a problem, I can't fix it!
Thanks for shopping Retro Mama!
Last Updated May 12, 2012