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rossandrosiedesigns' Shop Announcement

Welcome to Ross & Rosie
Handmade girly Dress up Costume Aprons, soft soled Ballet Flats, Dresses & Rosie Headband for the Princess in your life. Perfect for baby, toddler & girls
Please Read Shop Policies! Ross & Rosie will assume that Refund & Sizing Exchange Policies have been read and understood at the time of purchase

{Current production time is 4-5 weeks}
If you are in a rush or need your order by a specific date please contact me before purchasing to see if I can accomodate your needs
***Ready to Ship will be shipped out within 5-7 business days
***Current production time for Made to Order is 4-5 weeks
if you order both ready to ship item(s) & made to order item(s)...Your order will ship within Made to Order production time

{Ballet Flats Measuring info}
Ross & Rosie soft soled shoes do not follow traditional hard sole shoe sizing!!!
Measuring is very important for proper fit of soft soled Ballet Flats. Measure foot heel to big toe then add 1/4"-1/2" for wiggle/growth room.
Use Ross & Rosie sizing chart to determine your size.
Please feel free to send me a convo if you need any help with sizing

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XOXO
Ross & Rosie






rossandrosiedesigns' Shop Policies

Welcome

Hello & Welcome to Ross & Rosie
Please Read Shop Policies

{Current production time is 4-5 weeks}

{Production}
Please allow 4-5 weeks production for your order
Production lead time can change at any time

{Sizing for Soft Soled Ballet Flats}
Ross & Rosie soft soled Ballet Flats do not follow traditional hard sole shoe sizing!
Please measure for the best fit
Measure foot heel to big toe then add 1/4"-1/2" for wiggle and growth. Then use Ross & Rosie Sizing charts.
The sizing charts are guidelines, it is best to measure!
If you need help with sizing or how much growth and wiggle room you need....Ask, I'm here to help!

{Sizing for Dress up Aprons}
Dress up Aprons sizing info is located within each individual listing
Please remember to let me know what size dress up apron you will need in the "note to seller" section at checkout

{Info}
My Goal is Happy Customers!!!
If for any reason, you feel that you cannot give me positive feedback, please convo me first and I’m confident that we can work it out! Please see my amazing feedback from my sweet customers.

Please never leave baby or toddler unsupervised with embellished soft soled Ballet Flats/Booties

Payment

I accept Paypal.

For a list of Etsy FAQ's, including Paypal assistance, visit: http://help.etsy.com/app/home.

For using a credit card, through Paypal, without a Paypal account, visit: http://www.etsy.com/storque/how-to/how-to-pay-with-a-credit-card-and-create-a-paypal-account-746/.

Shipping

Orders will be shipped...
First Class Mail, 2-5 business day turnaround
OR
Priority Mail, 2-3 business day turnaround
All orders will be sent with tracking/confirmation

International shipping is available, please ask for a price quote



Refunds and Exchanges

If you are not completely satisfied with your purchase, we're sorry to hear that, however,simply exchange or return the item to us in its original unused condition within 14 days of receipt

Sizing Exchanges
All exchanges have to be returned in its original condition. They must be unused and unworn in original packaging with any enclosed documentation. If we feel that they are not in a new condition, we will not accept them for sizing exchange
Sizing exchanges can only be replaced with the same product.
Simply return the item to us in its original unused condition within 14 days of receipt.

Returns
Returns are not accepted unless the item is damaged or defective in anyway due to ross & rosie's error. If an error was made you may return the item and receive a full refund.
Returned items should be unused and unworn and must be returned in original packaging with any enclosed documentation.

Please note:
Goods will only be accepted for exchange or return if they are returned within 14 days of delivery, unless we have notified you otherwise.

The item is your responsibility until it reaches us. Please take all necessaery precautions when shipping exchanges or returns

The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made.

Please also note we will refund an item if it is faulty, after a thorough check of the item. Please allow 7 working days for a refund to be processed.

Ross & Rosie will assume that Refund & Sizing Exchange Policies have been read and understood at the time of purchase


Additional Policies and FAQs

Thank You!
xoxo
Ross & Rosie

Last Updated December 21, 2012