sandrinevalentine's Shop Policies
Please contact us if you would like to make an adjustment to an exisiting design. Since most items are made to order, it is possible for us to change the metal, type of gemstone, or chain length. Also contact us if you are in need of a specific size and don't see it listed. All of our jewelry is hand crafted in our studio. Some pieces are made to order and may take longer to produce. Upon placing an order, please allow 2-4 weeks before the merchandise is shipped. If your order is time sensitive, please contact us first and we will do our best to accomodate your needs.
for all orders payment must be received in full at the time of the sale.
Refunds and Exchanges
If you are not completely satisfied with your purchase, you have 14 days of receipt of the shipment to set up a return. Please note that all custom orders are final sale. You must contact us first to set up a return. The customer is responsible for the return shipping costs, unless an error has been made. All returned merchandise must be sent back in its original condition. Please send the items back with insurance for the full amount of the merchandise and with a trackable shipping method. We are not responsible for lost packages and have the right to deny credit if the returned merchandise does not meet our requirements.
We respect the right to your privacy and will not share your personal information with a third party.
Last Updated March 4, 2013