sculptedwindows' Shop Policies
Hello & welcome to my etsy store! I'm honored you are visiting me and hope to inspire you as many of you inspire me.
All items you see in my store are handcrafted by me. If you have any questions or requests feel free to contact me. I juggle my wire and clay work... some days are all about wire and others are all about clay.
* I accept Paypal, etsy payments, and US Postal money orders for payment.
* Your order will ship once payment clears.
* All items must be paid for within 7 days of purchase
* If you need longer PLEASE COMMUNICATE, I am not unreasonable, & I don't bite.
* All orders are shipped via US postal Service.
* Clay items are carefully packaged to ensure they make it to you in perfect condition. Depending on the size of the piece(s) I wrap clay in bubbles, boxes, and bags as needed to protect them. When I have sampler pieces available I include little clay freebies too--so check your envelope!
* $2.00 flat-rate shipping(US orders only, international rates are as listed).
* I ship FAST! Monday-Friday, and most (not all) Saturdays.
* For Priority Mail Rates, & Express Mail Rates please refer to listing or contact me for rates, I charge actual postage rates for upgraded shipping.
* International shipping rates are actual US Post Office rates within a dollar. If your country is not listed, please contact me for rates or shipping availability. Please make sure your shipping address is correct in etsy, I use etsy to generate international shipping labels. I want to make sure you receive your package as all of my items are one-of-a-kind. International shipping rates do not include taxes/duty/fees that may be due on your end when you receive your parcel.
* I do not make any money on shipping. I apologize for rate increase this year, it is due to US post office rate increases. My average shipping cost is $7.55 to 10.00 per package, not including packing supplies, time, or gas.
Refunds and Exchanges
100% customer satisfaction is my goal. If you are not satisfied with your purchase, contact me within 7 days of receipt of the item, for return mailing instructions. Returns must be postmarked within 10 days of receipt of the item. I refund the price of the item. I do not refund shipping fees charged or your return shipping costs. Items being returned must be unaltered and in original condition.
Additional Policies and FAQs
Pennsylvania orders will be charged 6% Sales Tax. Sorry, I am required to charge sales tax as I am licensed in PA.
When purchasing items from me you are welcome you to use them in your jewelry, art designs, and projects any way you like. However, you are NOT permitted to make molds or reproductions of any of my pieces, or my designs, under any circumstance. If you have a question or an inquiry please feel free to contact me.
If you have a custom request convo. me, I do offer custom work if my schedule allows.
Last Updated January 28, 2013