shoppe3130's Shop Policies
Thank you for stopping by our Shoppe.
We believe that life should be fun - we are here to help with the little things that add that extra fun touch!
Check out our Etsy shoppe as well as our online store at www.shoppe3130.com
We would also love for you to follow us on Pinterest! We try to pin awesome party ideas!
We require payment within three days via paypal. If we do not receive your payment within 3 days, we will contact you - if we have not heard from you within 24 hours after contacting you - we may cancel your order. Thank you for understanding.
US Shipping Info:
All US bound orders are sent via USPS First Class or Priority Mail depending on your package size and the weight of the package. Sometimes we will ship heavier packages via Fed Ex or UPS - if the rate is less expensive.
It is the buyer’s responsibility to make sure PAYPAL has your current address on file. All orders will ship to this address. If you would like your purchase to go to a different address please specify the third party address in the “message to seller” box when ordering. We can not be responsible for your ordering being sent to an old address if that is the address we have on file with paypal.
Shoppe 3130 can not be held responsible for mail delays or orders "lost in the mail" due to undeliverable addresses.
Items Lost or Damaged in Transit: Once we place the item in the mail it becomes the responsibility of the USPS or International Post.
All orders all packed with special care with lots of attention given to make sure your item arrives in perfect condition. However, things do happen - so insurance is strongly suggested. We cannot be responsible for any damages or lost items caused by USPS.
If you would like to add insurance and or delivery confirmation, please let us know and we will adjust the rates accordingly.
International Shipping Info:
We gladly ship across seas! We LOVE our international customers!
PLEASE DO NOTE:
we are only able to provide email confirmation that your item has shipped. If you would like your item sent with a delivery confirmation (tracking) number, please contact us prior to ordering and we will adjust the shipping charges to reflect the fee for International Priority - which ranges from $25-$60.
Some larger/heavier items will ship International priority because of the size.
We can not be responsible for lost packages or delays caused during Custom Inspection or Postal carrier error.
If your package is returned due to "undeliverable address" - we will send it back to you - ONLY after you pay for shipping again. We can not afford to "re-ship" your item. If your item is returned and you no longer want it - we will refund the price of the item (not shipping) minus a 20% labor/restocking fee. We do this because we did actually spend our time making the product you ordered.
Please be aware, all custom fees and any duties are the sole responsibility of the buyer. The buyer is responsible for all unexpected customs charges. Customs charges are not included in your shipping cost. It is up to you - the buyer to check on these fees.
Most items are shipping FIRST CLASS INTERNATIONAL via the USPS. The USPS do not give a time frame or offer tracking for FC International mail. We can only see what you see with the tracking info given from the USPS. Please know that once it leaves our studio - we can not be held responsible for the package since we have no control over what happens when it leaves our hand. We recommend priority shipping and insurance for international orders.
Refunds and Exchanges
Due to the nature of our items - since most of our items are either one of a kind, custom cuts, or food safe items - all items are sold as in with no refunds.
If we make a mistake - we will correct that. Please message or email us at shoppe3130 [!at] gmail.com if you have an issue with what you ordered.
Additional Policies and FAQs
If you are interested in a custom order, please email us at shoppe3130 [!at] gmail.com.
We will also sell wholesale if you have a valid state tax id. Wholesale orders must be ordered at our website - www.shoppe3130.com . You can fill out a wholesale application on the site :)
Shoppe 3130 LLC
c/o Jenny Elliott
shoppe3130 [!at] gmail.com
805 Lake Ave
North Augusta, SC 29841
Last Updated May 23, 2013