shopwrenne's Shop Policies
Thank you for visiting wrenne! All items are thoughtfully designed and meticulously handcrafted by me in my studio.
Most of my pieces are nickel free 16K gold plate, rhodium plate, sterling silver plate over brass. They are tarnish resistant provided that they are not to be submerged in water or stored with other metals. They require as much care as any meaningful delicate item you own.
Some pieces involve vintage elements and no two are exactly alike due to it's nature. They also get more beautiful and charming with age! On occasion, these elements may differ slightly from the photograph depending on availability.
wrenne accepts Paypal as payment. Paypal is a great, secure online payment system. If you do not have an account, you can simply pay with a credit card through Paypal.
All items must be paid for within 24 hours. If you need some extra time, please convo me to let me know. Otherwise, transactions not paid for within 3 days of purchase will be cancelled.
Items listed are shipped 2-3 business days after receipt of payment via USPS with delivery confirmation. I usually only ship within the United States due to a high number of lost packages over seas or Customs issues. Most of the time, I am accomodating in shipping outside of the U.S as each case is dealt with individually via convos between a wrenne customer and I. You will be notified if the item will take more than the 2-3 business days to be shipped due to an overabundance of orders or backordered supplies.
Items paid for via e-check through PayPal will be shipped after your e-check has cleared. Typically, it takes about 4-5 business days (U.S. orders).
If you would like priority shipping or insurance on your items, please convo me for pricing (U.S. only).
If your Etsy and Paypal addresses do not match, your order will be mailed to the address listed on your PayPal account.
NOTE: wrenne always ensures that your item is packaged safe and securely. However, in the event that an item gets lost, stolen or damaged through transit, wrenne is not responsible or held accountable for such events.
Refunds and Exchanges
If there are any problems with your item(s), please convo me first so the problem may be rectified.
Please convo me with any questions about an item before purchasing as ALL SALES ARE FINAL.
Last Updated February 7, 2013