sirimas' Shop Policies
Welcome to ink.paper.plate PRESS
We make and sell handmade things from letterpress stationary to silk-screened textiles to fine art prints. Our products are design by Sirima Sataman and sometimes made in collaboration with friends. Our artisanal goods are available for purchase in our etsy shop , through local retailers, and from our SF studio in Dogpatch.
We accept payment through Paypal and via check by mail. Items will not be shipped until payment has been received. If paying by Paypal the payment must clear your account before I can ship the item, please be aware that this can take up to a week.
Your order will ship to the address you choose during checkout on Etsy.
We ship every 2-4 days via USPS mail, which means your item should arrive 5-10 days from the purchase date. Delivery confirmation is included in domestic shipping.
We ship international every 4-5 days via USPS international parcel, which means your package can take from 10-15 days to arrive after purchase. Insurance/tracking is not included in the price of international shipping, if you would like to add this option for your security, please convo us. While we have never had a problem of this nature, we cannot be held responsible for international packages that go missing.
**IMPORTANT: certain countries have specific customs rules, sometimes taxing merchandise coming in from abroad. The customer only is responsible for paying these taxes in his/her own country.
Refunds and Exchanges
Returns or exchanges within 14 days, or by special arrangement, are accepted and are processed promptly. Please contact me *FIRST* by email at info [!at] inkpaperplate.com or convo us through ETSY to give us a heads up on the issue and expect the return your item.
Items returned will be accepted ONLY if they are in their original, new condition.
Customer pays shipping both ways on returns or exchanges unless there is a problem with the order. We highly recommend using a delivery confirmation/tracking number mail to avoid any unhappy situations.
For all accepted returned items, a refund of the price of the item is processed through Paypal (original shipping fees are NOT refundable).
Additional Policies and FAQs
We also offer casual workshops for friends, families, and aspiring artists.Please feel free to contact us for wholesale inquiries, studio tours personalized classes, or custom work and commissions: info [!at] inkpaperplate.com
900 Tennessee Street, suite 19
San Francisco CA 94107
Last Updated April 14, 2012