The owner of StarlitNestGifts is on vacation.
SORRY I MISSED YOU!!!
I will begin replying to messages in the order in which they were received on Tuesday, and In the meantime, feel free to browse my sold items shown in my feedback page to get ideas for your very own Starlit Nest product(s)!
***Pretty PLEASE***: to save time, take a look at my FAQ section below before sending me a message. As you will see, my FAQ section is quite extensive. If you do not hear back from me it could be that I am overwhelmed with emails and the answer to your question was indeed in the listing or the FAQ section. Thank you for your consideration!
If you have ordered something from my shop and it has not arrived yet, please remember that my lead time for most non-ready to ship items is 3-4 weeks from date of purchase, and for all items, including ready to ship items, ordered after Wednesday 5/15: your item(s) will be shipped upon my return to the studio.
Thank you, all of you who have ordered from me for your encouragement, loyalty and support!
☀ ☀ ☀ ☆ ☀☀☀ ☆ ☀☀☀ ☆ ☀ ☀☀ ☆ ☀☀☀ ☆ ☀☀☀ ☆ ☀☀☀ ☆
☆.•:*¨¨*:•.☆*☆.•:*¨¨*:•.☆ ☆.•:*¨¨*:•.☆*☆.•:*¨¨*:•.☆ ☆.•:*¨¨*:•.☆*☆.•:*¨¨*:•.☆
FAQs - FAQs - FAQs - FAQs - FAQs - FAQs - FAQs- FAQs - FAQs - FAQs
☆.•:*¨¨*:•.☆*☆.•:*¨¨*:•.☆ ☆.•:*¨¨*:•.☆*☆.•:*¨¨*:•.☆ ☆.•:*¨¨*:•.☆*☆.•:*¨¨*:•.☆
☀ ☀ ☀ ☆ ☀☀☀ ☆ ☀☀☀ ☆ ☀ ☀☀ ☆ ☀☀☀ ☆ ☀☀☀ ☆ ☀☀☀ ☆
☆.•:*¨¨*:•.☆ S H O P P I N G ☆•:*¨¨*:•.☆
Q: “How can I get the ♥ MOST♥ out of my shopping experience at Starlit Nest?”
A: The best way to order from my shop is to find a ready to ship item that delights you, purchase it from the listing, and wait joyfully for it’s quick arrival.
Q: “How might the fun of my shopping experience be dampened?”
A: Expecting specific colors/prints, customizations, or other alterations be made to a listed item will result in delays and possibly additional charges as well. Some exceptions are listed below. Please read on!
Q: “The listing says there is only “1” item in stock but I need more than one. Can I get more than 1?”
A: Yes, as long as the listing description does not say something like “LAST CHANCE” or “only ONE left!”. I will probably be able to make as many as you need. Please send me a message.
Q: "What else can I order to coordinate with my banner or quilt?"
A: I ♥ love♥ making gift sets and photo prop set ups. Add any of the following to your order: bibs, bow ties, necktie, doll quilts, crochet hats, flower and feather hair accessories, pillow covers, pillow cases, table runners... have any other ideas? ♥ Let me know!♥
☆.•:*¨¨*:•.☆ C U S T O M I T E M S ☆.•:*¨¨*:•.☆
(REMEMBER: making changes to any listing may result in a longer lead time and added charges! And absolutely NO returns or exchanges will be allowed for custom items.)
Q: “Can I order a custom item? What do you consider a ‘custom order’?”
A: I ♥ *L*O*V*E*♥ to do custom work, but restrictions and additional charges do apply. Please type “custom” in the search box of my shop or visit my “made to order” & “bridal” sections of my shop and find the listing that most closely works with your needs before sending me a message. General requests are welcome for listings that include the word “custom” in their titles (as well as most listings that say “made to order” but not all). Examples of color/print requests: “blue and yellow” (not: “cornflower and mustard”), “bright gender neutral prints” (not: “little yellow chicks and red/orange squiggles only”). The idea is to keep it very SIMPLE. To a conversation, you can attach an inspiration board or images such as the bedding to be used in the room to give me some direction. SUPER SEPCIFIC requests are accepted on a case by case basis and may (or may not) incur additional charges, depending on the complexity of the project.
Q: “Will you take a photo of the fabrics you will use for my approval, for my item before making it?”
A: Due to limitations on my schedule (and because of past experiences with some vey needy customers), I can only email ONE photo of fabrics for orders valued at $100 or more free of charge, at your request. Otherwise, there is a $20 per image charge until we come up with the perfect fabric combination for the project. I am sorry to have to do this but it is only because of the high volume of orders I receive daily.
Q: “Can I send you my own fabric for a project?”
A: YES! Please do, as this is the BEST way to be sure that a custom items will meet your needs as far as the colors/prints used. I may even be able to give you a (small) discount on the order. You can also have an online fabric shop send me the fabric directly.
Q: “What if I want to add or change out one or two flags in a ‘ready to ship’ banner you have listed in your shop? Is that OK? Can you make a quilt to the size I need?”
A: Probably, depending on availability of required materials. Please send me a message with your requests and I will set up a listing for you. The price will be adjusted in your revered listing. Keep in mind that super long banners and large quilts receive a discount! Remember to keep your requests simple and general for fast service!
Q: "I have something special I want written on my banner. Do you add letters to your banners?"
A: "Yes! Personalize my ready to ship flags for just $2 per letter or heart. You can suggest a font and/or color if you like, too. I also do hand embroidery/monograms on my quilts for an additional charge. See the last section in my "shop sections".
Q: “Can you add pompoms to my banner or quilt?”
A: Yes, please see the last section in my list of “shop sections” for options and more information.
Q: “I see a ready to ship banner in your shop that I like but can you change the trim color for me, or am I stuck with it the way it’s shown?”
A: I have several solid trim options that will not incur any additional charges and some printed trims that I could use for a small extra fee. Please send me a message for currently available options and pricing as well as lead time on the customized item.
Q: “I have an image of a quilt design I like, but it is not similar to any of your listings. Could you recreate the quilt for me in my chosen (general) color scheme?”
A: It never hurts to ask! Include in your message the image, required size in inches, and general color/print theme for the project.
☆.•:*¨¨*:•.☆*☆.•:*¨¨*:•.☆ REMEMBER: making changes to any listing results in a longer lead time and added charges! & NO returns on custom items!☆.•:*¨¨*:•.☆*☆.•:*¨¨*:•.☆
☆.•:*¨¨*:•.☆ D O M E S T I C S H I P P I N G ☆.•:*¨¨*:•.☆
(See also my Policies page for more information)
Q: “The item listing says “ready to ship”. Does that mean it will ship the same day?”
A: Maybe, but maybe not. It depends on how many orders I have ahead of yours in my queue. See the current lead times posted at the top of my “Shop Announcement”. Generally I ship out my items every other business day.
Q: “I need to receive my “ready to ship” banner ASAP, like this weekend! Can you ship it overnight?”
A: If your order totals $100 of more AND you have a FedEx or UPS account you can email me a PDF label and I will call for pickup as a courtesy to you. The service you choose MUST include “pick up” (which is usually about $15 extra), no exceptions (except maybe on an order of $350 or more). ALL OTHER ORDERS are sent USPS which does not offer overnight service. I will ship USPS Priority and you should have the the item within a couple of days of shipment if you are in the US.
☆.•:*¨¨*:•.☆I DO NOT under any circumstances guarantee delivery dates for my items, but I always do my best to work through my queue to your order as quickly as possible. ☆.•:*¨¨*:•.☆
☆.•:*¨¨*:•.☆ I N T E R N A T I O N A L S H I P P I N G ☆.•:*¨¨*:•.☆
Q: “Do you ship internationally? What if my item gets lost or stolen along the way?”
A: Yes I do, but keep in mind I am not responsible for items lost or stolen once they leave my possession. This is an important point and one that many people will argue with, but based on years of selling on Etsy this is the policy I have chosen. The postal service gives proof that the item was shipped, but tracking and insurance are EXTRA charges, options you may decide you want to purchase but they are NOT included in the shipping prices I have set for my shop. Please convo me if you want to include these services in your shipping charges. The (ONLY) 2 negative feedbacks I have received were from someone who disregarded this policy and blamed me for her package getting lost. It is unfortunate, but she received negative from me as well for rudely criticizing my shop policies. I have no idea if the items were even truly lost.
☆.•:*¨¨*:•.☆ R U S H M Y O R D E R ☆.•:*¨¨*:•.☆
Q: “The posted lead time for “made to order” items is not going to work for me. Do you offer “rush” service?”
A: Yes. The charge is $20 per banner up to 10' long ( or buy 3-5 banners and rush them all for a flat fee of $50). This gets your banner made in 5 working days or less; *usually MUCH less. Rush fees on other items such as quilts or banners longer than 10’ will be considered on a case by case basis only, so please contact me before ordering.
☆.•:*¨¨*:•.☆ D I S C O U N T S & W H O L E S A L E ☆.•:*¨¨*:•.☆
Q: “There is a place in the shopping cart that accepts a ‘coupon code’. Where can I find one for your shop?”
A: There are several ways to receive a coupon code:
-♥ - Sometimes I put one near the top of my “shop announcement”.
-♥ - I randomly but frequently announce them on my FB fan page. They are usually only good for 2-3 days.
-♥ - If you have a relatively popular blog with a “Links I Like” kind of page, or have a place for a button that can link to my shop, I will give you a one time 10-15% discount on any order in exchange for the link. But this offer is subject to approval on a case by case basis.
-♥- If you have 700 or more “likes” on your Facebook fan page I will give you a special coupon code for you and your fans, good for 1 week after you post something nice about my shop with a link to my Etsy shop and an @mention to my fan page.
-♥ - Check your feedback I have left you for previous purchases. I often include a discount code for returning customers.
Q: “Do you give discounts on multiple items ordered at once?”
A: Yes, please see my shop announcement for current special discount offers and “gift with purchase offers”.
Q: “Do you give discounts to pro photographers? Do you swap products for images?”
A: I give out coupon codes to everyone, photographers and non-photographers. I may have some banners in my shop that need professional images which I can exchange for a discount refund, but please contact me before ordering to make sure the one you want qualifies. I usually give a 10% refund in exchange for 3-4 watermarked images that you give me permission to use as I like.
♥ ***♥ My generous customers graciously email me images to use free of charge, so at this time I am not doing any swaps. ♥ ***♥
Q: “I have a brick and mortar shop (or online shop). How do I set up a wholesale account with you, and what are your terms?”
A: Email my “retailer’s division” directly at starlitnest [!at] earthlink.net with “Wholesale Status” in the subject box.
☆.•:*¨¨*:•.☆ O T H E R ☆.•:*¨¨*:•.☆
Q: “Do you donate items to: giveaways, charities, auctions, photographer’s workshops?”
A: Sometimes, depending on my work load. It never hurts to ask. Please do not be offended if I have to decline.
Q: “Do you make DIY kits for your items? I know how to sew and I would like to make it myself. Can I sell the item after I make it?”
A: Yes I do, for most items but not all. Please message me with the link to the listing(s) you like as well as the desired final dimensions in inches and any color/print requests and I will give you a quote. I give permission to sell finished QUILTS, as long as there is a link to my fabric shop: www.starlitnest.etsy.com . I do NOT give permission to sell banners made from my kits. I do not include tutorials for my kits, just some really basic instructions/tips, so you should have some sewing experience.
Q: “Do you participate in swaps for goods with other Etsy vendors?”
A: Not usually, unless you have a fabric shop. I might consider swapping for fabric if you have something I can use.
Q: "What if I copy you in any way, such as copying and paste descriptions, images, or anything else on your site?
A. You will get a letter from my attorney, who works for me pro-bono. You don't want that to happen, believe me. He is a total (fill in the blank) when he gets mad.