SurLeFeu's Shop Policies
Welcome to my shop! Here you'll find clutch purses, handbags, and other accessories inspired by my love of all things vintage.
I never duplicate my items - once a fabric and design are used together the combination is never repeated. It's my way of helping you win back some of the individuality that's been lost in this age of big-box shopping.
I accept most major credit cards through Etsy Shop Payments and PayPal. For your convenience, PayPal lets you use your credit card or bank account. Please submit payment within 3 days of the sale. After 3 days I will contact you, and if I do not get a response the transaction will be cancelled and the item re-listed 7 days after the original transaction date.
Please note that I am required by law to add 9% sales tax to all orders shipped within the state of Illinois.
Most orders are shipped within 1-2 days, however orders placed on Friday will not ship until the following Monday (or Tuesday, if Monday happens to be a postal holiday). Transit times within the US range from 2-8 days. Please see below for details about international shipping times.
All items are shipped from the Chicago area, equidistant from both coasts of the US. To help keep shipping costs at a reasonable rate, most items are shipped via USPS First Class Mail, both domestic and international. Large orders being shipped within the US are sent Priority Mail with tracking information.
Please note that there is a 4-6 week processing time for custom orders in addition to the normal shipping time.
**FOR INTERNATIONAL ORDERS**
International orders are shipped once a week. Transit times will vary based on your location. Please allow up to 3 weeks for your order to arrive. International shipping insurance is available for an additional $2.45.
I have tried my best to estimate shipping costs for countries outside North America. International shipping in general is quite costly, but if you feel that I have greatly over-estimated shipping to your part of the world please contact me and I will be happy to figure out the exact cost of shipping.
All shipping costs include a small handling fee to cover the cost of packaging and time spent at the Post Office.
Refunds and Exchanges
I am not responsible for loss or damage during shipping. All sales are final, but if you believe an item was misrepresented in its description please contact me and I will happy to work with you to reach a solution. Customer satisfaction is my highest priority!
Custom orders are non-refundable under any circumstances. If you are concerned about matching colors please contact me and I will be happy to arrange to have samples sent to you before the order is placed.
Additional Policies and FAQs
See a style you like but want it in a different fabric? Like a fabric and wondering if I have more? Contact me about custom orders!
I stand by the quality of my workmanship and materials. If you have any problems with your items during the first year after purchase, please contact me and I will be happy to repair them free of charge.
I love creating custom orders for bridal parties! I have a number of options available in my shop already, but please feel free to contact me if you'd like something that isn't already pictured. I can also create a one-of-a-kind piece to match your wedding gown, or incorporate heirloom fabrics and trim from your mother's or grandmother's gown. Use the "contact me" option for more information!
Last Updated October 15, 2013