thesequinnedsheep's Shop Policies
Welcome to my shop! I'm so happy to have a place to sell my items, I think they are really pretty and I hope you do too. If you have any feedback to offer me then please let me know as I want to continue to improve the items I have for sale and the service I offer.
Payment by Paypal is preferable as this is the quickest method of payment and means you will receive your item quicker. Please pay within seven days - after that the item you have ordered will be relisted.
I post my items within four days of receiving payment, unless it is a made to order item. If it is a made to order item I will inform you of when it will be ready.
Items are always sent first class by Royal Mail.
I am not responsible for any customs charges incurred if items are sent to another country - the buyer undertakes all responsibility for those.
Refunds and Exchanges
Items can be returned if they are damaged in the post or if there is a fault with the item. I will require photographs of the damage or fault, and for the item to be returned to me. If it has been damaged in the post then I may require photographs of the damage and the packaging so that I can get compensation from the Royal Mail. I will either issue a refund or a replacement at my own discretion.
Additional Policies and FAQs
I am happy to accept alchemy and custom orders, if you have a pattern that you want made up then contact me! I will probably want to see the pattern first before I decide if I can tackle it, so please make sure you can email it to me.
My items are carefully made and last a long time, but accidents happen! So if sequins get snagged and fall off, or a flower becomes unravelled, then contact me and I will do all I can to repair the item. This does depend on me having sequins or wool in the right colours to do repairs. If I can't do the repair, please contact me about an exchange for another item and I will do my best to accomodate you.
Last Updated September 28, 2013