theweddingdresser's Shop Policies
Thank you for your interest in ordering one of our accessories. We are very proud of the quality of the pieces offered.
We make all of our accessories by hand in our Flatbush, Brooklyn studio . We purchase all of our supplies and notions locally from businesses that have offices and pay employees who live in the US.
We are proud that our "Hand Made in Brooklyn" label is stitched into garments shipped around the world.
If you are not sure how our accessories will work with your gown please convo us with the detail of your dress. We would be happy to make recommendations.
If you would like to order a sample for a try on we are happy to send anything we have on hand for a 3 day try-on.
We accept payment by check or paypal. Your order must be paid in full before we can ship your piece.
If you want a sample for a try-on You would need to convo us so we can get your credit card number to keep on file. You would be responsible for the shipping and return shipping charges on the sample.
Our pieces are made to order. Most of our pieces take 3 weeks to ship.
We are happy to accommodate custom and rush orders as we can. Please convo us with specific requests.
Shipping price includes 3 business day "Priority Mail" shipping by the USPS within the US and parcel post shipping outside of the US. This shipping is NOT TRACKABLE or insured.
WE CAN NOT GUARANTEE ANY TIME FRAME ON INTERNATIONAL PARCEL POST SHIPPING. This shipping is NOT TRACKABLE or insured
We can provide express, insured and track-able shipping through UPS or Fedex. If you send us a convo including your address and postal zip code we would be happy to provide a quote for faster and trackable US and international shipping.
Refunds and Exchanges
We make our gloves, capes, capelets, shrugs and jackets to order. We do not take returns on gloves, capes, capelets, jackets, or shrugs. If you are unhappy with your order please contact us and we will do our best to fulfill any changes you require.
We do not take returns of any kind on custom rush orders.
We do take returns on belts and headbands, or sample sale pieces if you contact us within 3 days of receiving your accessory to schedule the return, and return the piece within the week. The buyer is responsible for all shipping, return shipping, and replacement shipping costs.
Last Updated May 24, 2013