Handmade Fabric Flowers, Sachets, House Pillows
tracyBdesigns' Shop Policies
Thanks for visiting. My name is Tracy B.
For more info. on my background, please select the "profile" section to read my bio.
I consolidated shops and moved all my items from my Etsy Shop: PaintedPudgy.etsy to this shop, and I also have another Etsy name: SewTracy.
Payments on Etsy (and my shop)are handled through Paypal,which allows you to pay via a Paypal account (if you have one) or simply through your credit card.
No Paypal account ... no problem! -- You do NOT need to have a Paypal account to use your credit card.
Prompt payment upon selecting an item is appreciated. Thanks for your understanding.
Have additional questions? Simply click the "help" tab at the top of this page to be directed to the Etsy Help Section.
I pride myself on quick shipping. Monday - Thursday purchases for in stock items ship w/in 48 hours. Friday - Sunday purchases ship on Tuesdays.
My items ship first class U.S. Mail , and the shipping price in my listings reflect fees for shipping and handling first class postage. Tracking is provided on some shipments and, if so, is noted in the item description listing. Expected arrival is approx. 3 to 4+ business days from ship date.
If you'd like to upgrade to priority or express service, please contact me for more info. and I can send you a second invoice to pay for the additional postage amount.
Your order will ship to the address you enter during checkout, unless otherwise noted.
Items are nicely presented, then well packaged to avoid damage in transit. Special care is taken with every order!
Items are shipped via U.S. Postal First Class Mail, as weight allows, and priority mail for packages which are too heavy to qualify for First Class Postage Rates. U.S. shipping is based on rates listed on each item page, and I offer reduced shipping rates when multiple items are purchased. This is automatically calculated at time of checkout when purchasing more than one item from my shop.
For INTERNATIONAL SHIPPING -- I'll be happy to provide a shipping quote if it is not listed on the item. Please note that any CUSTOMS CHARGES or additional FEES associated with shipping international are the responsibility of the buyer. Please contact your local customs organization for more information.
For LOCAL ORDERS - if we can arrange pick up, I'm happy to waive shipping charges. Please contact me before you pay and I'll send a revised invoice, or simply issue a refund through PayPal.
Refunds and Exchanges
Your satisfaction is my goal. If you are not happy with your purchase, please contact me immediately and I'll do what I can to work things out. An option may be for you to return your item to me, in original condition, within 10 business days of the receipt of your order - (with the exception of custom or wholesale orders). I’ll be happy to work with you on an exchange, or will reimburse you the cost of the item. With any return or exchange, you’ll be responsible for covering shipping expenses. If you have any concerns about your order, please contact me at your earliest convenience, and prior to leaving feedback --- and I'll be happy to follow up with you.
Additional Policies and FAQs
Due to my current schedule, I'm sorry that I'm unable to accept all custom orders at this time, however Please feel free to contact me for inquiries.
On custom orders, I accept payment in full, plus shipping charges in advance. Due to the nature of personalization or special work required on custom orders, I am unable to accept the return of a custom order. If an ordered is canceled by the buyer prior to the stated shipping date, a partial refund may be considered, but is not guaranteed. Partial refunds will depend on details of the order, including quantity, timing of order placement & cancellation, stated ship date, materials/supplies purchased and the amount of time and work already completed by the seller.
On custom orders I stay in touch with customers throughout my creating process and send update photos along the way. You'll receive a photo of your custom work prior to shipping to make sure it is what you expect.
As a “one woman shop,” I’ve put a great amount of thought, time and creativity to design fun gift items for the enjoyment of others. I’ve personally created my own designs and patterns and have written all copy, item names, descriptions, and packaging details. The names Tracy B Designs, Painted Pudgy, & Pudgy Pal, Les Scraps La Fleur,Lettuce Leaf Cup Posies and Happy Home Collection are protected as trademark brand names and the words and artistic applications cannot be copied. Thanks for your appreciation of hand-crafted work and all that goes into it.
Certain times of the year, I do offer discounts on selected items for bulk purchases. Please contact me regarding wholesale/bulk inquires & I'd be happy to talk with you. Please be prepared to provide your current resale license number for wholesale purchases. I handle all bulk orders as a custom order, and therefore will create items specifically for you. Because of this special service, please note wholesale items cannot be returned.
On wholesale/bulk orders, I accept payment in full, plus shipping charges in advance. Due to the nature of personalization or special work required on wholesale / bulk orders, I am unable to accept the return of a wholesale / bulk order. If an ordered is canceled by the buyer prior to the stated shipping date, a partial refund may be considered, but is not guaranteed. Partial refunds will depend on details of the order, including quantity, timing of order placement & cancellation, stated ship date, materials/supplies purchased and the amount of time and work already completed by the seller.
If you have any questions, please feel free to contact me.
Last Updated December 5, 2013