tumbleweedshandcraft's Shop Policies
Hiya! We're Doug and Beca, the people behind the tumbleweed. We are honest people with big, giant southern hearts.
PLEASE NOTE: We typically get your orders shipped within 4 weeks, but sometimes it takes longer. You are receiving a 100% handmade item and we have an incredible amount of orders to fill. We appreciate your understanding and will keep in touch with you about the process of your sunglasses. The turn around time kills us, but we are old fashioned and value quality over a speedy delivery. That may make us unconventional, but we take pride in our work and know that it is worth the wait! We do not take rush orders at this time.
Blog // www.talesofatumbleweed.com
Twitter // @tumbleweedsshop
Facebook // http://www.facebook.com/Tumbleweedsoddshop
We love paypal! If you don't love paypal, convo us for an alternative payment method.
// to sum it up //
We try to ship as often as possible Monday-Friday. Please see our statement above about turnaround time.
Shipping prices do not include insurance. Once shipped, we cannot be responsible for your purchase if you choose to ship without insurance. This goes for both domestic and international orders.
International order can take anywhere from 1 week - 6 weeks, depending on where you live and the time of year. Please be understanding, it is out of our control!
<3 PLEASE CONTACT US FIRST IF YOU FEEL INCLINED TO LEAVE ANYTHING BUT POSITIVE FEEDBACK; neutral or negative feedback should be a last resort! If you're not 100% happy with your item, contact us and we will work out a solution to make sure you have an absolutely positive experience shopping with us! <3
// the nitty gritty //
There will be no refunds issued for lost or stolen domestic packages when insurance is not added by the buyer. We pack our item well and use both recycled and new materials to ensure the safety of your items. If, by chance, the usps damages your item and you haven't purchased insurance, we can't be responsible. Unfortunately, the USPS makes mistakes, but we cannot replace an item or issue a refund if you do not receive it and did not choose to purchase insurance. Please double check the shipping address you have in paypal and etsy, so that the item is shipped to the proper address and doesn't get lost.
International orders must be shipped air mail and insurance is not available. We can not guarantee delivery of these items unless you purchase international tracking. It is quite costly to purchase tracking for international packages, but again if you wish to discuss adding this service to your shipment I will gladly do so for you. Customs forms will not be falsified, please do not request it (yes, this has happened, and we are not into it). There will be no refunds issued for lost or stolen international packages when insurance is not added by the buyer. Flat rate international priority shipping cost $13.95. You can request this.
If you would like an item shipped to a different address than your etsy or paypal address, please let us know in message to seller.
We love presents and can also package an item as a gift for free!.
Give someone you love a gift so you can recycle the shipping materials we use!
Refunds and Exchanges
Each pair of wooden faced sunglasses are handcrafted and made by us in our home studio. All sales are final but of course, we want you to be super happy with your purchase, so if you have any issues with your item, please convo us WITHIN 10 DAYS OF RECEIVING PURCHASE. After that grace period, we can't replace or repair sunglasses. That's just the nature of the beast; everyone treats their property differently, and we don't know what happens to them once they leave us. We suggest you keep your sunglasses in a hard case when they are not in use, don't submerge them in water and be kind to them. They are handmade, and should be cared for as such. We do not refund custom orders.
We do not issue refunds or exchanges for items lost or damaged during shipping. We go above and beyond to ensure that your item is shipped to you in the safest and most ecological method. If you are concerned about mishandling by the postal service, please purchase insurance through us. We will invoice the final shipping price before purchase is complete.
We are a tiny little shop, and these are all made by hand in our home studio. If we made a mistake (we're only human!) please contact us and we will do everything in our power to fix it!
If you must return your sunglasses and have contacted us, you will be responsible for shipping the sunglasses back in their original packaging and shipping costs. No exceptions. Keep in mind before purchase that these sunglasses are handcrafted and not made by a machine; we strive for the highest quality craftsmanship.
D I S C L A I M E R
No one piece of veneer is the same, therefore, no one pair of Tumbleweeds sunglasses are identical. Variations in grain, color and burl should be expected. The photos in the listings are used as a guide, however please keep in mind that the sunglasses your receive will have minor variations than the photo. Each piece of veneer is hand cut and we use our best judgement to make sure you receive the best product.
Additional Policies and FAQs
Wholesale and press inquiries can be sent to tumbleweeds.shop(at)gmail(dot)com
Our home-studio is smoke free, but pet friendly.
WE DO NOT ACCEPT RUSH ORDERS AT THIS TIME.
Last Updated June 8, 2012